Desktop Support Technician - Tier I

Technology Support SpecialistExperience providing desktop or IT support in a fast-paced healthcare environment. Strong troubleshooting skills across Windows OS, hardware, and applications. Familiarity with IT service management tools (ticketing systems, asset tracking). Ability to follow standardized processes and documentation. Excellent communication and customer service skills.Assist with Windows 11 deployment, system upgrades, and application rollouts. Perform device imaging, installations, upgrades, and configuration. Support hardware lifecycle efforts including replacements and refreshes.Provide Tier I & Tier II support for incidents and service requests. Troubleshoot and resolve hardware, software, and application issues. Perform break/fix support across desktops, laptops, and peripherals.