Sales Support Representative

• Employee Type Non-Exempt FT
• Required Degree High school
• Manage Others No

Contact information

• Name Ruby McPhail

Description

The Sales Support Representative provides operational and administrative support throughout the sales and order fulfillment process. This role supports quote development, processes and maintains customer orders, coordinates activities across internal departments, and ensures accurate, timely information in Salesforce, SYSPRO, and other business systems. Serving as a key link among Sales, Engineering, Operations, Transportation, and other teams, the position requires strong attention to detail, organization, communication, and issue resolution throughout the quote-to-order lifecycle.

This is an onsite role at our Spokane, WA location.

• Prepare and maintain customer quotes, opportunities, and related sales information in Salesforce and other business systems.
• Review and coordinate quote requests, bid packages, specifications, dimensional drawings, and customer requirements for completeness and appropriate routing.
• Process sales orders accurately in accordance with established procedures, customer requirements, and internal controls.
• Review engineering quotations, prior invoices, historical quotes, and supporting documentation to validate pricing and order requirements.
• Support Requests for Offer (RFOs), complex bids, large orders, and sales opportunities requiring cross-functional coordination.
• Maintain accurate and timely sales order information from initial entry through shipment and completion.
• Monitor order status and proactively coordinate with Operations, Engineering, Transportation, and other teams to address issues affecting customer commitments.
• Maintain complete opportunity, quote, order, and shipment information in Salesforce and SYSPRO.
• Prepare and analyze inventory and other supporting information for Sales to develop opportunities, quotes, and orders.
• Communicate with customers as needed regarding quotes, orders, documentation, status inquiries, and routine sales support matters.
• Identify discrepancies, potential order issues, or process gaps and coordinate timely resolution with the appropriate stakeholders.
• Provide cross-functional and team coverage to support business continuity and changing workload requirements.
• Support the development, documentation, and continuous improvement of sales support processes, procedures, and controls.
• Perform other duties and responsibilities as assigned in support of departmental and organizational objectives.

Requirements

• High school diploma or GED required.
• One to three years of experience in sales support, customer service, order management, administrative support, or a related business environment preferred.
• Proficiency with Microsoft Office applications, including Excel, Outlook, and related productivity tools.
• Strong written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple priorities and maintain accuracy in a deadline-driven environment.
• Demonstrated attention to detail and ability to recognize discrepancies or potential issues.
• Ability to work effectively across departments and communicate professionally with internal and external stakeholders.
• Ability to learn and effectively use business systems, processes, products, and technical information relevant to the position.

Preferred Qualifications

• Associate's or bachelor’s degree in business, Operations, Supply Chain, or a related discipline.
• Experience with Salesforce, SYSPRO, ERP, CRM, or order management systems.
• Experience supporting industrial, manufacturing, repair, distribution, or other technically oriented sales environments.
• Experience reviewing bid specifications, technical documentation, drawings, or customer requirements.

Summary

Where Potential Powers Progress

At Sunbelt Solomon, we believe progress starts with people — their ideas, their expertise, and their drive to make energy work better. With more than a century of combined experience, we deliver full-lifecycle power, energy, and automation solutions across the Americas.

From our 40+ locations and a team of over 1,700 skilled professionals, we serve nearly every industry with the people, products, and insight needed to keep the electricity running. Our solutions span low-, medium-, and high-voltage systems, covering the complete electrical lifecycle, from design and engineering to operation, maintenance, modernization, and sustainable decommissioning. We’re known for our expertise in remanufacturing electrical equipment, including transformers and switchgear, and for providing flexible, reliable temporary power rental solutions. Through the Sunbelt Solomon family of brands, including Trinity Power, Magna IV Engineering, and Power Solutions Group, we combine deep technical field experience with advanced engineering and turnkey project delivery.

Together, we help customers optimize performance, extend asset life, and achieve sustainability goals while building a more resilient, efficient energy future. At our core, we’re powered by people — innovators, engineers, technicians, and problem solvers — all working together to deliver energy solutions that move industries forward.

Mission, Purpose, Vision & Core Values

In developing our mission, purpose, vision and core business values, we engaged in a thoughtful process that incorporated the combined principles of our family of companies and reflects our commitment to valuing our history and investing in our people, services, and products.

Mission: Through a culture of integrity, bold innovation, and customer-centricity we create value for our partners and team members with safe and reliable electrical power solutions and services.

Purpose: To enhance the lives of our team members and partners through sustainable products and services in the communities we serve.

Vision: To be the leading provider of customized electrical power solutions and services.

Core Values:

• People: The core of our success.
• Safety: It’s in our DNA.
• Strategic: We forge our own future.
• Sustainability: Industry leaders in power distribution life cycle management.
• Performance: Delivering excellence at every opportunity.

Company Benefits

Sunbelt Solomon offers a comprehensive, highly competitive benefits package to employees who meet applicable plan eligibility requirements. Benefits include but are not limited to medical, dental, vision, FSA/HSA, 401k with company match, life insurance and disability, paid vacation, sick time, and holiday. Temp employees are not eligible for company benefits.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Pre-Employment Screening

Following an offer of employment all candidates are required to complete a background check and drug screen prior to being cleared to start employment. A physical, respiratory fit test, and/or Motor Vehicle Record check may also be required based on the job responsibilities and location of the position.