Bilingual Trade Issues Associate (Portuguese/English Fluent)

divh2Bilingual Trade Issues Associate (Portuguese/English Fluent)/h2pFort Lauderdale, Florida, United States/ph3Company Overview/h3pInteractive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment./ppIBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments./ppBarrons has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology./ppThis is a hybrid role (4 days in the office/1 day remote)./ppWe are seeking several motivated individuals to join our Financial Services Representative team. The ideal candidate will have a strong math and technical aptitude, the ability to troubleshoot and explain complex subjects, and the capacity to identify opportunities for technology-based improvements./ppThe successful candidate will be motivated, have strong initiative, analytical and methodical. We offer you a position that will both challenge and reward you. We look forward to reviewing your online application./ppWhat will be your responsibilities within IBKR:/pulliResolve routine and complex client service issues thoroughly and expeditiously, utilizing sound judgment and an emphasis on courtesy./liliClient inquiries typically encompass a broad array of themes, including:/liulliOperability of IBKR Trader Workstation, Web Trader and Mobile Trader execution platforms, including trading modules and analytical tools;/liliCash deposit and withdrawal activity, position transfers, and account administrative functions./liliProduct availability and attributes; Exchange, clearing and depository functions; Order types and routing logic;/liliOrder status, trade and delivery settlement, exercise assignment, expiration processing, and corporate actions./liliMargin calculations, Commission structure, interest, and fee./li/ulliCoordinate activities with other local and international Client Service divisions and interaction with external departments such as Programming, Clearing, Cashiering and Compliance on common issues./liliClient Service is the primary function where calls are predominantly routine but may require deviation from standard screens, scripts, and procedures. The function uses a computerized system for tracking, information gathering, and/or troubleshooting. It requires general knowledge of the organization, products, and/or services to assess needs and suggest solutions./li/ulpWhich skills are required:/pulliBachelors or Advanced Degree/liliFluency in Portuguese (speaking, reading, and writing)/liliExperience in financial services (e.g., brokerage, banking, trading, exchange, or clearinghouse) preferred but not required./liliStrong verbal and written communication skills to accommodate client inquiries directed via telephone, email, or online chat./liliIn-depth understanding of the following financial instruments: stocks, securities, options, futures, options on futures, foreign exchange, and fixed income./liliWorking knowledge of various exchange operations and regulations, product offerings and specifications, execution platforms and rules, and margin methodologies./liliAdditional language skills are a plus/li/ulpTo be successful in this position, you will have the following:/pulliSelf-motivated and able to handle tasks with minimal supervision./liliSuperb analytical and problem-solving skills./liliExcellent collaboration and communication (Verbal and written) skills./liliOutstanding organizational and time management skills./li/ulh3Company Benefits Perks/h3ulliCompetitive salary, annual performance-based bonus and stock grant/liliThis position is eligible for overtime pay/liliRetirement plan 401(k) with competitive company match/liliExcellent health and wellness benefits, including medical, dental, and vision benefits, and company-paid medical healthcare premium./liliWellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)/liliDaily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snacks/liliCorporate events, including team outings, dinners, volunteer activities and company sports teams/liliEducation reimbursement and learning opportunities/li/ul/div