Service Manager
Full-time
I-State Truck Center
Company: I-State Truck Center
Location: Sioux City Iowa
I-State Truck Center is hiring a Service Manager to lead our Heavy-Duty Truck Service Shop in Sioux City Iowa. This role is responsible for service department operations team leadership customer satisfaction and shop profitability. If you are an experienced truck or diesel service leader we encourage you to apply.
About the Role
The Service Manager leads the Service Department by driving performance growing service revenue and ensuring high levels of customer satisfaction. This position plays a key role in Fixed Operations and partners closely with leadership to support business growth.
I-State Truck Center is part of Interstate Companies Inc. a multi-location organization with over 1600 employees across five operating units. We are a leader in heavy-duty truck and diesel service guided by our commitment to Pride in Service .
Key Responsibilities
- Lead daily operations of the truck service department
- Recruit train and develop a high-performing service team
- Drive service revenue efficiency and profitability
- Ensure excellent customer service and communication
- Monitor KPIs including labor efficiency throughput and margin
- Oversee work orders quoting and service invoicing
- Ensure compliance with safety standards and company policies
Required Experience & Skills
- Prior experience as a Service Manager or Fixed Operations leader
- Strong knowledge of truck or diesel service operations
- Leadership customer service and communication skills
- Ability to manage P&L budgets and operational metrics
- Mechanical understanding of truck repair and service processes
- Experience with 5S / Lean principles preferred
Qualifications
- High School Diploma or G.E.D.
- Truck shop service management experience preferred
- Ability to work in a fast-paced service environment
Benefits
- Competitive compensation
- PTO from day one paid holidays
- 401(k) with company match
- Health dental vision life & disability insurance
- Tuition assistance and tool programs
- Uniforms provided and cleaned
- Employee discounts and wellness programs
Interstate Companies Inc. is an Equal Opportunity Employer and a Military Friendly Employer.
Apply today to lead a respected service operation with I-State Truck Center.
#DTLYL
Required Experience:
Manager
Vacancy posted 17 days ago
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