Public Service Officer

Salary: $19.77 Hourly
Location : 711 W. Ferguson St., Tyler, TX 75702, TX
Job Type: Regular Full-time
Job Number: 995268
Department: Police Department
Opening Date: 07/31/2026


Purpose Of Position
Non-sworn employee assigned to the Patrol Response Unit within the Patrol Division to assist Law Enforcement. To perform a wide variety of technical and administrative tasks to support of the Police Department.
SUPERVISION RECEIVED AND EXERCISED:
Receives general direction from the Patrol Response Unit Lieutenant.
Exercises no supervisory authority.
Essential Functions
Prepare initial incident reports and completes follow up investigations in some cases.
Provides support with daily procedures of Customer Service.
Performs miscellaneous assignments as requested by the Data Management Supervisor.
Initiate investigations and complete follow up investigations on a small category of minor cases: (e.g. Abandoned Vehicles, Parking Complaints, Gas Drive-offs, Lost and Abandoned Property Calls, etc.).
Assist with taking lobby calls at both the Downtown and Faulkner Park Police Stations and ML King sub-station as assigned.
Obtain sworn statements from victims and witnesses ONLY and document additional information on reports.
Assist with traffic direction at accident scenes, traffic flow problems, funeral escorts, parades, and other special events; assist TFD and investigative personnel with on-scene investigations as directed.
Issue parking citations for city ordinance and handicap violations.
Be able to work independently and communicate effectively both verbally and in writing.
Participate in use of force training to maintain proficiency in the use of department issued non-lethal weapons (i.e. OC Spray).
Perform related duties and answer any call deemed necessary by a supervisor.

Minimum Qualifications
Must have a High School Diploma or GED. Must possess a valid Texas Class "C" Driver's License with a clear driving record.
Knowledge of :
Administrative directives of the City of Tyler Police Department upon completion of the training program.
Pertinent Federal, State, and local laws, codes and regulations upon completion of the training program.

Environmental Conditions:
Involves work in the field under a variety of unfavorable environmental conditions including those involving harsh weather and extreme temperatures; occasional work in a climate controlled office environment; hazards associated with traffic control and working in and near traffic.
Physical Factors:
Performs a variety of physically demanding activities which may include, walking, stooping, bending, climbing, lifting, carrying, dragging, pulling, and reaching. Must be able to sit or stand for 2 to 4 hours at a time. Must be able to lift or carry weights from 1 to 20 pounds. Must be able to stoop and bend 1 to 5 times daily.
City Of Tyler Policy


It is the policy of the City to recruit, employ and to provide compensation, promotion, and other conditions of employment without regard to race, color, religion, sex, age, national origin, disability, genetic information or status as a Vietnam era or special disabled veteran, recently separated veteran, and other protected veteran.
The City affirms that employment decisions shall be made only on the basis of a person's ability to perform the essential functions of the job. This position does require
presence in the office to perform the essential functions of the job. The City shall continually review its employment practices and personnel procedures and take positive steps to assure that equality of employment opportunity in the City of Tyler, Texas is a fact as well as an ideal.

The City of Tyler will accept two years of relevant experience in place of each year of college required in the job description. Four years of relevant experience will be considered in place of an Associate's Degree, and eight years of relevant experience will be considered in place of a Bachelor's Degree. Any experience required in the Minimum qualifications is in addition to years of experience substituted for a degree.

The City of Tyler supports a policy of a drug and alcohol free workplace. All candidates are subject to pre-employment testing, which may include, but is not limited to, Drug and Alcohol Screenings, Work Fitness Evaluation, Criminal Background Check, and Consumer Report/Credit Check.

No person under eighteen (18) years of age will be employed in any regular full-time position. Persons under eighteen (18) years of age may be employed in temporary or regular part-time positions, if they furnish the City with a minor's release (Form 2-2) and are approved by the City Manager. No person under eighteen (18) years of age will be employed in any position requiring the operation of a City motorized vehicle.
The City of Tyler believes in putting people first. We are passionate, proactive, and purposeful in our mission to serve our community and make a positive difference in the lives of our neighbors.


The City of Tyler offers the following benefits:

• Full range of benefits including Health/Teledoc, Dental, Vision, Disability, and $10K of Life Insurance at no cost to the employee
• 2:1 match in our TMRS Retirement Plan
• 11 paid holidays
• Generous paid time off
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Supplemental life insurance
• Short Term Disability
• Award-winning Infants at Work Program
• Employee Assistance Program
• Tuition reimbursement
• Ongoing professional development

We are proud to provide you and your family with valuable and significant benefits at affordable rates. Any full-time employee regularly scheduled to work 40 hours or more per week or any part-time employee with a work schedule of 30 hours or more per week is eligible to enroll for insurance coverage.
01


In the questions that follow, you will be asked for information about your education and work history. Answers provided in this supplemental questionnaire must be substantiated and verifiable in the employment history section of your application. Please be aware that submitting a resume in lieu of completing the employment history section of the application and failing to provide all of the information requested in these supplemental questions will deem your application "incomplete", so please be thorough in answering the questions. Please indicate whether or not you accept these terms by checking the appropriate box below.

• Yes
• No

02


Do you have at least one (1) year of experience in an office setting?

• Yes
• No

03


Are you able to work any shifts, past normal business hours and which may include evenings, holidays, and weekends?

• Yes
• No

04


Do you possess a High School Diploma or GED?

• Yes
• No

05


Do you possess a valid Texas Class "C" Driver's License with a clear driving record?

• Yes
• No

Required Question