Front Desk Concierge

Front Desk ConciergeWe are seeking experienced candidates to work full time hours in office services to join our team in NYC! Ideal candidates will be ready to grow their career in office services, and to take advantage of internal opportunities at IST Management for training and development toward advancement into management roles.The Front Desk Concierge will be responsible for fostering a professional and pleasant working environment by providing excellent customer service in the fields of hospitality services and coordination.Hours: 8am to 5pm Monday - Friday and must be able to work over time both earlier and later if requestedHourly Compensation: $27/hr-$27/hr USDIST Management is a business process outsourcing company. Founded in 1997, we have over 1,800 employees with operations in over 38 cities across the U.S. We provide Facilities and Office Services Management, e-Discovery services including processing, hosting, court reporting, collections and forensics, managed review, and managed services.IST Management is one of the fastest-growing e-Discovery and facilities management companies in the U.S. We've been honored as one of the Nation's Best & Brightest Companies to Work For, awarded the HR Professional Excellence Award from the Society for Human Resource Management, and we've made the INC 5000 list. We're a proud partner of the Military Spouse Employment Partnership through our nation's Department of Defense, and have committed to Hiring Our Heroes mission to hire 100,000 active and former service members.You can check out istmanagement.com for more info on us!ResponsibilitiesThe Front Desk Concierge is responsible for providing on-site White Glove / Five Star guest service and back-up reception duties:Greetings clients, visitors, and guests; determines the purpose of each person's visit and directs or escorts them to the appropriate locationExpidite guest service registrationDirect guests to their specific hostColaboration with other team members to prepare for guest arrivalSwitchboard Operation - Answers, screens, and direct phone calls to staff or take messages when neededAssist with conference room location and appointmentsPerforms administrative and clerical support tasks such as ordering supplies and maintaining inventoryMaintain all logs and reporting documentation; attention to detailAdhere to all safety procedures; perform other tasks as assignedPerforms other duties as assignedIn addition:Employee may be required to wear maitre de type uniform and MUST comply with professional dress code and standards as outlined below:Employees are expected at all times to present a professional, business-like image to customers, prospects and the publicLip piercings, Facial jewelry in excess of ½" size, and neck/face tattoos are prohibitedAll attire should be clean, neatly pressed and not wrinkledAll IST employees should maintain proper grooming and personal hygieneHair as well as facial hair should be neatly trimmed, with only natural hair colorsCollared shirt (long sleeve dress shirt, short sleeve button up, polo style)Dress slacks, khakisClosed toed dress shoesHair should be neat with only natural hair colorsAppropriate dress should not reveal midriff, cleavage or the lower backBlouse, sweater or collared shirtDress pants, khaki pantsSkirt or dress of appropriate lengthDress shoes or bootsQualificationsIdeal candidates have the ability to confidently interact with clients and visitors, possess excellent communication abilities, and are ready to grow in their professional career. Previous experience in a high end Hotel, Restaurant or Corporate ServicesHigh School Diploma or GED required; authorization to work for any employer in the US requiredMust comply with professional dress code and standards as outlined in IST Employee HandbookMicrosoft Office proficiency required and may be tested; Relevant hospitality/ administrative experience with high visitor and call volume in a medium-to-large-sized organization preferred45 wpm typing skills, good spelling and grammar, and basic knowledge of Microsoft Office suite; Effective and professional verbal communication skills; English is required; other languages are a plusStrong organizational skills and calendar management skills; Resourceful in problem-solving and meeting client/visitor needsProfessional appearance and outgoing positive demeanorAbility to write, read and comprehend correspondence, memos, emails, and basic instructionsIST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at View email address on click.appcast.io respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.This position is for a current vacancy, and the employer intends to fill this position by September 22, 2026