Remote Call Center Agent

Working remotely from Connecticut, the full-time Call Center Remote Agent will manage inbound customer calls, respond to inquiries, and ensure service level agreements are met while maintaining accurate account documentation. Key responsibilities Answer telephones and respond to basic customer questions or forward calls to appropriate personnel Record call details and process requests while ensuring service level agreements are met Perform data entry and match documents to accounts for accurate information management Required qualifications 2 or more years of customer service experience in any industry Knowledge of basic help desk software and Microsoft Office applications Strong problem-solving skills for effective inquiry resolution Ability to understand team roles and consult appropriate stakeholders for client inquiries Strong customer service skills with emphasis on professional communication