Customer Service Specialist I - 100% IN OFFICE (Henderson, NV)

Customer Service Specialist I - In Office * Henderson / Las Vegas, NV (100% In-Office) * $20.50/hr ($21.50/hr for Spanish bilingual candidates) * Start Date: June 29, 2026 About the Role EMPLOYERS is seeking a motivated Customer Service Specialist I to join our in-office call center team. In this role, you'll support customers via phone, email, and chat—resolving inquiries efficiently while delivering an excellent customer experience. What You'll Do * Handle inbound/outbound calls, emails, and chats * Provide accurate information and resolve customer inquiries * Document interactions clearly and timely * Assist customers with online systems and account navigation * De-escalate issues through research and effective communication * Meet performance and quality standards Work Environment * Full-time, in-office role in Henderson, NV * Fast-paced call center setting * Occasional overtime (voluntary) * Must attend 2 full weeks of uninterrupted training starting 6/29/2026 Benefits * Competitive pay + bilingual differential * Comprehensive benefits package * 401(k) with company match * EMPLOYERS Benefits ( About EMPLOYERS We're a fast-growing workers' compensation insurance provider known for exceptional service and a strong, employee-focused culture. Our core values—Integrity, Customer Focus, Collaboration, and Innovation—drive everything we do. About EMPLOYERS ( What We're Looking For * 1+ year of call center or office-based customer service experience * Strong multitasking and communication skills * Detail-oriented with solid PC skills (Outlook, Word, Excel) * High School diploma or GED ✅ Required: Bilingual English/Spanish Preferred: * Call center software or CRM experience (Five9 a plus) * Insurance or Workers' Compensation knowledge * Associate's degree Compensation details: 20.5-21.5 Hourly Wage PI57b9e41005c2-29400-40731102