Senior Operations Manager

Want to help pets live their best lives?

We're proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you .

Our core values capture that spirit as we work to improve lives by doing what's right for pets and people.

• Pet First - Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.
• Foster the Fun - Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through district experiences, products, and services.
• Let's Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.

About Petco:

We're proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years - from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood - the boundless boops, missing slippers, late night zoomies and everything in between. And we're here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.

Position Summary

The Senior Manager, Distribution Operations is responsible for overseeing day-to-day distribution center operations, ensuring the efficient movement of goods, compliance with safety standards, and continuous improvement. This role emphasizes driving operational excellence, developing a strong team culture, and leading the strategic growth of the distribution center in alignment with overall business objectives.

Key Responsibilities

Leadership & Team Development

• Lead, mentor, and coach a team of managers, supervisors, and distribution staff to ensure high levels of engagement, productivity, and performance.

• Foster a positive, inclusive culture of accountability, collaboration, and continuous improvement across the workforce.

• Develop leadership capabilities within the team, ensuring clear succession planning and growth opportunities.

• Drive a culture of safety, ensuring compliance with all OSHA and company safety regulations.

• Create a sense of ownership and responsibility at all levels, encouraging employees to take initiative and make data-driven decisions.

Operational Excellence & Continuous Improvement

• Direct day-to-day operations, ensuring that processes for receiving, inventory management, picking, packing, and shipping are executed efficiently and accurately.

• Implement Lean, Six Sigma, or similar process improvement methodologies to optimize workflows and reduce costs.

• Establish and monitor KPIs, ensuring alignment with business goals, and initiate corrective actions when targets are not met.

• Manage labor planning and scheduling to ensure optimal staffing levels based on volume forecasts and operational requirements.

• Oversee the management of warehouse technology systems (e.g., WMS, automation tools) to improve operational performance.

Business Acumen & Strategy Execution

• Collaborate with senior leadership to align distribution operations with corporate goals and customer expectations.

• Analyze financial reports and P&L statements, taking ownership of budget management, cost controls, and capital expenditure planning.

• Drive decision-making through strong business acumen, identifying opportunities for cost reduction, service improvement, and process innovation.

• Build partnerships with cross-functional teams, including supply chain, procurement, customer service, and transportation, to improve service levels and operational efficiency.

• Participate in strategic initiatives related to expansion, automation, and facility upgrades.

Stakeholder & Customer Management

• Act as the point of contact for internal and external stakeholders on distribution-related matters, providing updates on service levels, capacity, and improvements.

• Build and maintain relationships with key partners, vendors, and service providers to ensure smooth supply chain operations.

• Collaborate with sales, marketing, and customer service teams to understand customer needs and align distribution operations to meet or exceed those expectations.

Qualifications

• Bachelor's degree in Supply Chain Management, Logistics, Business, or related field.

• 7+ years of experience in distribution, logistics, or supply chain management, with at least 6 years in a leadership role.

• Proven experience leading large teams in a high-volume, fast-paced distribution environment.

• Strong understanding of distribution and warehouse technologies (WMS, TMS) and continuous improvement methodologies (Lean, Six Sigma).

• Excellent leadership skills, with a track record of building high-performance teams and fostering a positive work culture

• Strong business acumen, with experience managing P&L, budgeting, and financial performance in a distribution setting.

• Exceptional communication, problem-solving, and organizational skills

For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

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