Operations Manager - TS/SCI with Poly

Operations ManagerOwn your opportunity. Make your impactAs an Operations Manager supporting the CIO Infrastructure Services (CIS) program, you will lead enterprise-wide operational service delivery across one of the Intelligence Community's largest, most complex IT infrastructures. You will manage operational performance across 250+ global sites, ensuring the reliability, security, and availability of mission-critical systems that power intelligence production and global defense operations.You will partner closely with the Program Manager, Deputy Program Manager, service leads, and Government counterparts to ensure seamless execution of enterprise operations—including server compute, storage, virtualization, network services, end-user environments, data center operations, identity and access management, patching, monitoring, and incident response. Your leadership ensures the Defense Intelligence Enterprise remains connected, resilient, and mission-ready.How an Operations Manager will make an impactLead day-to-day IT operations for the DoDIIS Enterprise, ensuring 24/7/365 availability, performance, and reliability across all CIS service towersOversee global Tier 2/Tier 3 operational teams supporting server compute, storage systems, load balancing, virtualization, PKI, patching, monitoring, database services, endpoint services, and data center operationsDirect the response to high-visibility outages and critical incidents, including triage, escalation, root cause analysis, and implementation of corrective actionsPartner with engineering teams to integrate new technologies, upgrades, and enhancements into steady-state operations with minimal disruptionDrive alignment with ITIL/ITSM processes—including Incident, Problem, Change, and Configuration ManagementMaintain operational dashboards, metrics, and reporting to Government leadership; ensure compliance with SLAs, KPIs, and performance objectivesManage operational documentation, SOPs, work instructions, configuration baselines, and runbooks to ensure consistent and repeatable service deliveryCoordinate across CONUS and OCONUS sites to maintain enterprise operational readiness, service continuity, and security postureEnsure adherence to the client, DoW, and IC policies—including cybersecurity (RMF), vulnerability management, policies, supply chain security, and audit requirementsLead continuous service improvement initiatives, leveraging automation, monitoring, analytics, and operational best practicesProvide leadership, mentoring, and direction to geographically dispersed teams supporting mission-critical operationsSupport planning, scheduling, and coordination of upgrades, maintenance windows, and enterprise service changesWhat you'll need to succeedCLEARANCE: Active TS/SCI with a favorable PolygraphEDUCATION: Bachelor's degree in IT, engineering, cybersecurity, management, or related field (Additional years of experience may be substituted for degree)8+ years of experience managing enterprise IT operations or mission-critical IT service delivery5+ years of experience leading operations teams within the DoW, Intelligence Community, or federal environmentsProven experience managing large-scale, multi-site operations environmentsStrong understanding of enterprise IT domains: server compute, storage, networking, virtualization, monitoring, patching, identity services, and data center operationsHands-on experience with ITIL/ITSM practices and operational governanceStrong communication, crisis management, and stakeholder engagement skillsDemonstrated ability to manage distributed technical teams across dispersed locationsUS citizenship requiredLOCATION: OnsitePreferred:ITIL v4 Foundations certificationExperience supporting the client, DoDIIS, or IC enterprise operationsFamiliarity with CMMC, NIST 800-53, policies, and RMF processesExperience using ServiceNow/Service Central, SolarWinds, SCOM, or similar enterprise monitoring and workflow systems