Toledo - Employer Services Specialist

Toledo - Employer Services Specialist

Organization: Workers' Compensation

Agency Contact Name and Information: Ohio Bureau of Workers' Compensation Human Resources

Work Location: Toledo Service Office 1 Government Center Suite 1136 Toledo, OH 43604-0794

Primary Location: United States of America - Ohio - Lucas County - Toledo

Compensation: $27.92/hr.

Schedule: Full-time

Work Hours: 8:00 am-5:00 pm

Classified Indicator: Classified

Union: OCSEA

Primary Job Skill: Insurance

Technical Skills: Risk Management, Business, Insurance

Professional Skills: Attention to Detail, Critical Thinking, Customer Focus, Listening, Teamwork

Agency Overview: With roughly 1,500 employees in 7 offices across Ohio, BWC is the state agency that cares for Ohio workers by promoting a culture of safety at work and at home and ensuring quality medical and pharmacy care is provided to injured workers. For Ohio employers, we provide insurance policies to cover workplace injuries and safety and wellness services to prevent injuries. Our Culture: BWC is a dynamic organization that offers career opportunities across many different disciplines. BWC employees strive to maintain an inclusive workplace. We begin by being an equal opportunity employer. Employees can participate in and lead employee resource groups, participate in online forums discussing society's impact on our services and workplace, and learn about how different perspectives can improve leadership skills. Our Vision: To transform BWC into an agile organization driven by customer success. Our Mission: To deliver consistently excellent experiences for each BWC customer every day. Our Core Values: One Agency, Personal Connection, Innovative Leadership, Relentless Excellence.

What our employees have to say: BWC conducts an internal engagement survey on an annual basis. Some comments from our employees include: BWC has been a great place to work as it has provided opportunities for growth that were lacking in my previous place of work. I have worked at several state agencies and BWC is the best place to work. Best place to work in the state and with a sense of family and support. I love the work culture, helpfulness, and acceptance I've been embraced with at BWC. I continue to be impressed with the career longevity of our employees, their level of dedication to service, pride in their work, and vast experience. It really speaks to our mission and why people join BWC and then retire from BWC.

Job Description: BWC's core hours of operation are Monday-Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across BWC departments. Most positions perform work on-site at one of BWC's seven offices across the state. BWC offers flex-time work schedules that allow an employee to start the day as early as 7:00am or as late as 8:30am. Flex-time schedules are based on operational need and require supervisor approval. What You'll Be Doing: Under general direction, works independently to manage portfolio of assigned employers to consult & assist regarding premium rates, NCCI manual classifications, BWC's rating, discount & incentive programs, available grants, and the importance & necessity of loss control programs. Contacts assigned new and existing employers to market, support, and implement various BWC initiatives. Provide loss control consultation (i.e., efforts to reduce both employer premium costs & workers' compensation claims by improved safety services, work environment & policies) within assigned employer account portfolio and works with Employer Programs to enroll employers in the loss control programs. Review assigned employer protests & appeals and issue decisions to grant or deny based on Ohio Revised Code, Ohio Administrative Code, Ohio Bureau of Workers' Compensation rule and applicable policy. Works with other BWC Departments to resolve employers' questions and problems related to coverage, jurisdiction, invoicing, payroll & premiums, independent contractor issues, and discount programs.

Qualifications: To Qualify, You Must Clearly Demonstrate: Required Experience and/or Education: Completion of undergraduate core program in business administration, insurance & risk management or related field of study AND must be able to provide own transportation. Or 2 yrs. exp. in public or private insurance organization position that involved insurance sales, marketing or provision of consultative services to commercial clients/employers; must be able to provide own transportation. Or equivalent of Minimum Class Qualifications for Employment noted above. Note: May require use of proficiency demonstrations to determine minimum class qualifications for employment. Major Worker Characteristics: Knowledge of insurance & risk management; risk classification; experience rating procedures; claim handling & reserving; rehabilitation services*; workers' compensation laws, policies & procedures. Skill in operation of personal computer*. Ability to define problems, collect data, establish facts & draw valid conclusions; write meaningful, accurate & concise risk reviews; gather, collate & classify information about data, people or things; answer routine & technical inquiries from employers. (*) Developed after employment. Technical Skills: Insurance, Risk Management, Business Professional Skills: Attention to Detail, Critical Thinking, Customer Focus, Listening, Teamwork

Supplemental Information: EEO & ADA Statement: The State of Ohio is an Equal Employment Opportunity Employer and prohibits discrimination and harassment of applicants or employees due to protected classes as defined in applicable federal law, state law, and any effective executive order. The Ohio Bureau of Workers' Compensation is committed to providing access and reasonable accommodation in its employment opportunities pursuant to the Americans with Disabilities Act and other applicable laws. To request reasonable accommodations related to disability, pregnancy, or religion, please contact the ADA mailbox View email address on click.appcast.io. BWC OCSEA Selection Rights: This position shall be filled in accordance with the provisions of the OCSEA Collective Bargaining Agreement. BWC bargaining unit members have selection rights before non-bargaining unit applicants. All other applications will only be considered if an internal bargaining unit applicant is not selected for this position. Salary Information: Hourly wage is expected to be paid at step 1 of the pay range associated with the position for candidates who are new employees of the state. Current employees of the state will be placed in the appropriate step based on any applicable union contract and/or requirements of the Ohio Revised Code. Movement to the next step of the pay range (a roughly 4% increase) will occur after six months, assuming job performance is acceptable. Thereafter, an employee will advance one step in the pay range every year until the highest step of the pay range is reached. There may also be possible cost of living adjustments (COLA) and longevity supplements begin after five (5) years of state service. Transportation: Position may require travel; therefore, persons occupying this position must be able to provide own transportation &/or legally operate a state-owned vehicle. Educational Transcripts: For any educational achievements to be considered during the screening process, you must at least attach an unofficial transcript that details the coursework you have completed. All applicants must submit an Ohio Civil Service Application using the online Ohio Hiring Management System. Paper applications will not be accepted. Background Check: Prior to an offer of employment, the final applicant will be required to sign a background check authorization form and undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position.