Diagnostic Imaging Manager

Position Summary: The Diagnostic Imaging Manager is a working‑manager position responsible for supervising the provision of quality care provided by the diagnostic imaging staff and all aspects of day‑to‑day operations of the department in addition to the day‑to‑day responsibilities of one or more department modalities. Through collaboration with all members of the health‑care team, he/she strives to create a positive patient‑centered culture; and a culture where the staff is encouraged to grow in knowledge and skills to further the quality care provided at WMRMC. Under the direction of the Executive Director, the Diagnostic Imaging Manager acts as a liaison between department staff and administration advocating for both patient and staff needs. The position exercises considerable judgment in applying professional knowledge in solving problems within established policies and practices, requires strong communication skills to interact with patients, and other health team members while maintaining all standards of care. This position is safety sensitive and subject to WMRMC's Drug & Alcohol Policy. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Functions / Major Responsibilities Direct and coordinate the service of radiology and diagnostic imaging procedures and complete regular quality checks on equipment to ensure proper function. Provide a safe environment by monitoring radioactive exposure to staff and patients and completing necessary reporting as required by state and federal agencies. Ensure adherence to Arizona Radiation Regulatory Agency (ARRA) and federal guidelines for radiation rules and regulations with the help of the physicist. Comply with the policies and procedures, ethical standards and code of conduct set forth by the facility. Organize, supervise and monitor the provision of the specialized clinical services, practices and procedures for the Radiology Department. Ensure all applicable guidelines for accreditation, quality assurance and safe patient care are met. Ensure the standard of patient care is being met through the judicial review of occurrence reports in the WMRMC quality program and participate in quality improvement through setting impactful quality measures. Maintain a high degree of patient satisfaction. Assure customer/patient service needs are met. Monitor patient service feedback and contribute to the process of resolving complaints and service issues. Participate in annual department budget creation; monitor and control expenditures to ensure the accomplishment of objectives within the approved budget; and manage the budget through the year to reduce waste in time, resources, and processes. Negotiate, administer and monitor contracts with outside vendors, consultants for services and equipment within the department. Participate in the development and implementation of department goals, objectives, policies and guidelines and manage yearly departmental goals to maintain focus, build teamwork and ensure outcomes. Maintain a positive working relationship with medical staff, nursing staff, and clinical staff. Demonstrate respect, dignity, kindness and empathy in each encounter with patients, families, visitors and other employees. Act as liaison between staff and administration. Advocate for staff; make recommendations based on staff input to CNO and administration. Identify areas of improvement for day‑to‑day operations, and collect input from employees to implement more efficient methods. Identify, develop and manage specific processes that develop staff morale, recognition and growth. Conduct regular communication with staff regarding departmental changes, needs and requirements. Maintain open‑door policy. Accomplish department and human resources objectives by selecting, orientating, training, coaching, and addressing personnel issues; recommending compensation actions; adhering to policies and procedures to promote a productive and supportive work environment. Approve all payroll documentation including those dealing with sick leave, vacation, overtime, on‑call pay and related matters. Assure employee competencies and long‑term development through regular performance evaluations and promote professional development within the delivery of care. Organize available staff in such a way as to maximize quality patient care. Develop work schedules, on‑call assignments, and other methods of assuring adequate staff coverage; manage the scheduling of patients. Identify department‑specific education needs and opportunities, and communicate with the Education Program Manager to facilitate and meet these needs. Attend management and clinical meetings on a regular basis. #J-18808-Ljbffr White Mountain Regional Medical Center