Patient Services Rep - Neurology - Days

Join our team as a Daytime, Full‑Time, Patient Services Representative at INTEGRIS Health Medical Group Rivendell Neurology, in Oklahoma City, OK. The Patient Services Representative is responsible for answering telephones, taking concise messages, scanning and indexing information into the medical record, handling requests for medical records and basic scheduling. This position requires population specific competencies and adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires. Responsibilities Receiving and/or dispatching incoming phone calls Collecting payments for copays and deductibles Making financial arrangements for patients Performing check‑in and check‑out duties accurately and timely Making appointments for visits and, if an emergency, informing a clinical employee or provider Verifying insurance eligibility and benefits, recording the information in the medical record; completing referrals to specialty providers, home health, etc. Accurately entering patient demographics into the practice management system Taking messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety Goals Taking clear and concise messages from pharmacies, physicians and hospital personnel; directing the message to the Clinical employee and/or Provider Managing large call volume while maintaining excellent telephone etiquette Organizing workflow to meet patient needs in a timely manner Reports to Office Manager/Supervisor. Must be able to handle a high volume of telephone calls (potentially hundreds per day) and high volume of patient interaction (potentially hundreds per day), i.e., scheduling appointments, discussing billing problems, setting up payment arrangements, collecting past due payments. Must be able to handle multiple tasks and work in a high‑stress environment. May be required to drive. This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. Qualifications Required Qualifications 6 months customer service experience Preferred Qualifications 1 year clerical experience Experience in responsibility for cashier procedures and/or basic accounting, clinic check‑in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD‑9 coding 6 months telephone customer service experience INTEGRIS Health is an Equal Opportunity Employer. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status. About Us INTEGRIS Health, Oklahoma’s largest not‑for‑profit health system, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives. Benefits of being an INTEGRIS Health caregiver include front‑loaded PTO, medical benefits through the extensive INTEGRIS Health network, financial assistance for continued education, 24/7 mental health support and more. Take the first step toward growing your career by joining us. #J-18808-Ljbffr INTEGRIS Health, Inc.