Accounts Receivable Collection Specialist

Manage an assigned portfolio of customer accounts and maintain current, accurate knowledge of each account’s payment status, aging, credit status, open disputes and collection commitments. Review customer aging regularly and complete collection follow-up in accordance with established collection procedures, account risk, payment terms, and management priorities. Contact Customers professionally and persistently regarding overdue invoices, payment status, remittance information, deductions, disputes, and promised payment dates. Accurately document all collection activity, customer communications, payment commitments, disputes, follow-up dates, and resolution actions in the ERP system or designated collections tracker. Research and resolve billing discrepancies, unapplied cash, short payments, deductions, credit memos, and other account issues in a timely manner. Maintain positive customer relationships while protecting the Company’s cash flow, credit policies, and collection objectives. Identify accounts requiring credit holds, payment plans, escalation, allowance consideration, or write-off review, and provide timely recommendations to management. Cash Application and Account Reconciliation Apply customer payments, credits, adjustments, and unapplied cash accurately and promptly to the appropriate invoices and customer accounts. Research incomplete, unclear, or missing remittance information and resolve unapplied or misapplied cash promptly. Reconcile assigned customer accounts at least monthly, and more frequently for high-volume, high-risk, delinquent, or disputed accounts. Ensure the accounts receivable subledger is complete, accurate, and reconciled to the general ledger in accordance with the monthly closing schedule. Investigate and resolve reconciling items, unapplied balances, debit balances, dispute payments, credit balances, and other account exceptions promptly. Maintain complete and auditable support for reconciliations, journal entries, adjustments, write-offs, and account corrections. Intercompany Reconcile assigned intercompany receivable and chargeback accounts monthly, investigate variances, and maintain supporting documentation for outstanding balances. Monitor intercompany payment status and initiate or coordinate transfer requests as needed to keep balances current. Escalate aged, disputed, or unresolved intercompany balances to the Controller or designated management contact, including the amount, aging, root cause, actions taken, and recommended resolution. Analysis and Management Reporting Prepare for and participate in monthly accounts receivable reviews with the Controller, including detailed ageing analysis, customer account reconciliations, unapplied cash, disputed invoices, credit balances, and other material reconciling items. Monitor accounts receivable aging, delinquency trends, Days Sales Outstanding (DSO), collection performance, and high-risk customer balances. Provide management with timely, accurate, and concise reporting on overdue receivables, collection progress, customer disputes, payment promises, and accounts that may affect cash flow or require management action. Proactivelyescalate collection blockers and material account risks rather than waiting for the monthly review cycle. For each escalated matter, clearly communicate the customer’s name, balance at risk, aging, root cause, collection actions completed, anticipated timing of resolution, assistance needed, and recommended next step. Recommend customer credit holds, payment plans, escalation to sales or leadership, allows for doubtful accounts, and write-offs when supported by account facts and Company policy. Identify recurring billing, cash application, customer master-date, or process issues and recommend practical improvements to reduce errors, delays, and overdue receivables. Escalate material collection risks, unresolved customer disputes, missing documentation, system issues, internal approval delays, and other blockers promptly to the Controller or designated manager. Escalate issues when they cannot be resolved through normal follow-up, when they may delay collection, when they may require a customer credit hold, or when they may affect month‑end reporting, cash flow, or bad debt exposure. Maintain a current action log for significant past‑due, disputed, or blocked accounts, including owner, next action, due date, status, and escalation history. Provide at least weekly updates to management on significant collection risk and blockers, or more frequently when the issue is urgent or financially material. Communicate issues early and constructively, focusing on facts, ownership, recommended actions, and decisions needed from management. Health and Safety Ensure compliance with relevant health and safety legislation. QUALIFICATIONS, SKILLS AND WORKING CONDITIONS: Education and Experience Diploma or Certificate in accounting or a related field or a related field of study Three or more year of progressive experience in accounts receivable, cash application, customer account reconciliation, credit and collections, or a closely related accounting function. Manufacturing distribution, medical device, or other business-to-business collection experience is preferred. Specialized Skill or Knowledge Ability to work both independently and collaboratively as part of team Strong interpersonal to provide excellent customer service Ability to collect outstanding invoices from customers using diplomacy and tact Demonstrated ability to manage a high volume of detailed, deadline-driven work with accuracy, consistency, and strong follow-through. Able to maintain organized records, track open items, meet follow-up commitments, and ensure issues are resolved or appropriately escalated. Strong written and verbal communication skills, with the ability to communicate professionally and diplomatically with customer and internal stakeholders while clearly escalating risks, blockers, overdue balances, and required decisions to management. Sound judgement and problem-solving ability, including the ability to distinguish routine issues from matters requiring prompt management review or escalation. Fluent in English, written and oral Intermediate to advanced proficiency in Microsoft Excel, including filters, sorting, formulas, pivot tables, and aging or reconciliation analysis; proficiency in Microsoft Word and Teams. Ability to prepare clear, accurate, and concise account-status and collections reports for management. Experience with JDE (Oracle) ERP is an asset Working Conditions Compensation based on a regular work week of forty (40) working hours; additional working hours may be required to meet ongoing business demands and to fulfill job responsibilities Occasional domestic and international travel may be required #J-18808-Ljbffr