Dispatcher - 2nd Shift

Job Description

Job Description

The Dispatcher, (LS Tower) serves as a key liaison between customers, Independent Contractors (ICs), and internal departments, with a focus on ensuring exceptional service and supporting operational needs for Healthcare and Life Science clients. This position is responsible for handling inbound communications, processing delivery orders, assisting contractors, monitoring shipment activity, and maintaining documentation compliance in alignment with company standards. The role requires strong attention to detail, the ability to manage multiple priorities in a fast-paced environment, and proactive problem-solving skills to support the timely delivery of critical shipments

To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Duties and Responsibilities:

Customer and Contractor Support

• Answer inbound calls from customers and Independent Contractors, ensuring accurate entry of information into company systems.
• Assist Independent Contractors with route completion issues, escalations, and general operational support needs.
• Build positive relationships with customers and contractors to strengthen service satisfaction and retention.

Order Management and Dispatch Coordination:

• Process routed, on-demand, and special delivery orders in accordance with established standards and procedures.
• Evaluate feasibility of order fulfillment based on service requirements, customer needs, and operational constraints.
• Assign and dispatch deliveries, update dispatch boards, and monitor time-sensitive shipments to ensure service commitments are met.

Administrative and Operational Support:

• Review and manage required documentation to ensure adherence to Client Operating Procedures (COPs) and Standard Operating Procedures (SOPs).
• Maintain and log Proof of Delivery (POD) documentation within required timeframes.
• Track shipments via GPS and proactively resolve delays or service interruptions.
• Conduct post-flight and trace investigations as needed to support continuous service improvement.
• Generate daily reports summarizing transportation issues and proposed corrective actions.

Compliance, Documentation, and Reporting:

• Manage incoming emails, electronic filing, and system data related to customer and contractor records.
• Monitor external factors (e.g., weather events, civil unrest) that could impact operations and escalate to leadership when necessary.

Knowledge/Skills/Abilities Requirements:

• Strong communication skills, both written and verbal, across all organizational levels.
• Exceptional attention to detail and accuracy in data entry and recordkeeping.
• Ability to prioritize tasks and work effectively in a high-volume, fast-paced environment.
• Strong critical thinking and problem-solving abilities.
• Ability to work independently as well as collaboratively within a team environment.
• Proficiency with Microsoft Office Suite (Excel, Word) and CRM/database systems.
• Ability to handle multiple priorities and meet deadlines under pressure.
• Bilingual (English-Spanish) preferred.

Education/Experience/Certificates/Licenses Requirements:

• High school diploma required; Associates Degree preferred.
• Minimum of 23 years experience in customer service, call center operations, logistics, or administrative support roles.
• Employees assigned to support Life Science customer(s) must successfully complete a TSA Security Threat Assessment and all required TSA security training prior to performing any function involving unescorted access to regulated cargo, and must obtain and maintain all required Life Science certifications within ninety (90) days of hire. These are bona fide, federally-mandated qualification standards and conditions of employment. Failure to obtain or maintain these qualifications will result in ineligibility to continue in the role, consistent with applicable law.
• Experience in pharmaceutical delivery, clinical trials, aviation transport, or logistics preferred.
• Knowledge of aviation or airline networks is a plus.

Permanent schedule:

Shift Days: Tuesday through Saturday OR Sunday through Thursday

Shift Hours: 4pm to midnight ( Available to work extra hours, weekends, and holidays preferred .)

Payrate : $20.00/hour

Company Description

At US Pack, we know our people set us apart. And thats why we do everything we can to invest in them and help them grow every day. We dont put people in jobs, we work with them to develop long-term career paths that are rewarding, challenging and fulfilling.


Weve built an inclusive culture where everyone has a voice and a sense of belonging. We value input, we demand collaboration and we recognize performance. We work together, we play together, and we succeed together!

Our values are at the heart of everything we do, every day. Theyre living breathing reminders of who we are, what we do and how we should treat those around us. They guide our actions, our interactions, and our decisions. They are what drive us.


We are:
Driven by integrity We're driven by honesty, transparency, and trust. We know that actions speak louder than words. We hold ourselves to higher ethical standards that help build credibility and follow through on commitments. We believe that integrity isn't just a value, it's the compass that steers us toward success.
Driven by a passion for service Were driven by doing more, by empowering others to succeed. Were proactive problem solvers. We live for a challenge and we love to help. We go above and beyond. For us, service is more than a mindset, its a way of life. Its our passion.
Driven by collaboration Were driven by common goals, common understanding and uncommon communication. We start on the same page and work side-by-side, building momentum and measurable progress at every step along a shared path to success.
Driven by accountability Were driven by a fierce sense of responsibility. We know the buck stops with us and we take that seriously. We hold ourselves accountable to our clients, to our environment and to each other. We dont just say it, we show it. We make it happen and we measure it.
Driven by innovation Were driven by whats now and whats next. For us its about never settling for the status quo. Its about staying one step ahead and embracing change. Its about pushing forward through shared ideas, new approaches, and new solutions to achieve things never thought possible.

Get on the path to a successful career that delivers more!

Find out more at:

Company Description

At US Pack, we know our people set us apart. And thats why we do everything we can to invest in them and help them grow every day. We dont put people in jobs, we work with them to develop long-term career paths that are rewarding, challenging and fulfilling. Weve built an inclusive culture where everyone has a voice and a sense of belonging. We value input, we demand collaboration and we recognize performance. We work together, we play together, and we succeed together! Our values are at the heart of everything we do, every day. Theyre living breathing reminders of who we are, what we do and how we should treat those around us. They guide our actions, our interactions, and our decisions. They are what drive us. We are: Driven by integrity We're driven by honesty, transparency, and trust. We know that actions speak louder than words. We hold ourselves to higher ethical standards that help build credibility and follow through on commitments. We believe that integrity isn't just a value, it's the compass that steers us toward success. Driven by a passion for service Were driven by doing more, by empowering others to succeed. Were proactive problem solvers. We live for a challenge and we love to help. We go above and beyond. For us, service is more than a mindset, its a way of life. Its our passion. Driven by collaboration Were driven by common goals, common understanding and uncommon communication. We start on the same page and work side-by-side, building momentum and measurable progress at every step along a shared path to success. Driven by accountability Were driven by a fierce sense of responsibility. We know the buck stops with us and we take that seriously. We hold ourselves accountable to our clients, to our environment and to each other. We dont just say it, we show it. We make it happen and we measure it. Driven by innovation Were driven by whats now and whats next. For us its about never settling for the status quo. Its about staying one step ahead and embracing change. Its about pushing forward through shared ideas, new approaches, and new solutions to achieve things never thought possible. Get on the path to a successful career that delivers more! Find out more at: