Automotive Call Center Representative

Job Description

Job Description

Salary:

Automotive BDC Associate

SONS Auto Groupis looking for anInternet Sales Associate for our busy call center. We treat each customer's needs with concern and have a loyal customer base.

What We Offer:

• Employee & Family purchase program
• Medical and Dental Insurance
• 401(k)
• Paid Vacation
• A fair and safe family-run business environment

Responsibilities:

• Answer customer calls and establish follows-up with service appointments
• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
• Provide customers with initial product information & direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team & process development sessions keeping positive relationships with teammates, sales teams and dealership management
• Utilize CRM tracking system daily

Qualifications:

• At least one previous role based in strong customer service experience
• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Must have strong computer skills
• Willing to submit to a pre-employment background check & drug screen

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