Monitoring Lead - Detection, Analysis and Coordination

Job Description

Job Description

About Client:
The Client is a prominent global information technology services company. It provides a high-quality software development and IT consulting services. Throughout its journey, client has evolved into one of the largest IT firms in the world.
The company has a robust portfolio of services that includes application development, maintenance, and modernization, cloud computing, data analytics, artificial intelligence, and cybersecurity solutions. They cater to clients across various industries, such as banking, finance, healthcare, retail, and manufacturing, among others.
Furthermore, client is recognized for its commitment to sustainability and social responsibility. The company actively engages in environmental initiatives, diversity and inclusion programs, and corporate social responsibility projects aimed at making a positive impact on communities.

Rate Range: $30-$32/Hr

Job Description:

• The Monitoring Lead is the regional owner of detection and analysis, and the point of contact when something in the environment starts to move in the wrong direction.
• Monitor Nexthink dashboards, alerts and campaigns throughout the regional shift
• Identify early-warning signals across CPU, memory, disk, application crashes and boot time
• Perform root cause analysis using Nexthink Finder, device timelines and behavioral trend analysis
• Trigger proactive remediation through automation, targeted user action or evidence-based escalation
• Act as the regional escalation point for the Service Desk and WT Engineering
• Own regional experience health reports and trend analysis.

Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.

About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at View email address on ziprecruiter.com.

Applicant Consent:
By submitting your application, you agree to ApTask's ( Terms of Use and Privacy Policy, and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at View phone number on ziprecruiter.com or View email address on ziprecruiter.com. Message frequency may vary. Msg & data rates may apply