Cash Management Specialist

Metro City Bank Cash Management SupportProvide technical and administrative support for all Metro City Bank cash management applications. Maintain adequate knowledge of existing hardware and software in use to maximize efficiency of assisting the customers and branches utilization of them. Provide written documents, which evaluate information on periodic intervals.Essential Duties:Answer calls to support customers with cash management questions and or issuesUtilize ticket portal system to resolve and track issues as created by system usersRespond to customer questions/issues through our online banking (D1B) systemsCreate and maintain customer access and limits to various systems (D1B, Remote Deposit, Cash Management – ACH, wire)Provide computer/network support relating to software & hardware problems reported by users (Cash Management – ACH, wire, Remote Deposit)Maintain an adequate level of knowledge of operating system & application software used in order to provide a high level of support to users.Participate in team meetings and vendor user group meetings to learn of new products and services.Test software and hardware to evaluate ease of use and whether product will aid user in performing work. Write software and hardware evaluation and recommendation for management review.Communicate with vendors (FIS) to support teams with system issues.Assist Sr. Operations Manager and Applications Support Manager with various projectsPerform all duties in compliance with BSA/AML regulations and requirementsMonitors and reports suspicious activity to the BSA OfficerCompetencies:CommunicationGreet customers and coworkers in a friendly mannerUses common courtesy when speaking with customers and coworkersCommunicates clearly and effectively in writing and speakingReacts to feedback appropriatelyAble to communicate negative information positively and professionallyComplianceFamiliar with the overall BSA/AML regulations and requirementsExhibits adequate knowledge of the following: CIP, Account Risk Assessment, Customer Due Diligence, CTR, OFAC, Cash purchase of monetary instruments, Originating Bank, Beneficiary Bank, TIN, NRA, HIDTA, HIFCA and SARExhibits adequate knowledge of the following concepts: placement, layering, and integrationFamiliar with the reporting requirements pertaining to currency transactions, cash purchase monetary instruments, wire transfers and opening of an accountExhibits adequate knowledge of regulations governing consumer laws pertaining to deposits or loans productsKnows where and to whom any "suspicious" activity should be reportedPersonal IntegrityDemonstrates commitment to providing quality service to customersMakes commitments that are within the scope of the positionAccepts responsibility for own workMaintains strong commitment to the bank's conduct/accuracy guidelinesTaking responsibility for a thorough and detailed method of working.RespectValues diversity, differences in experience, backgrounds, and opinions of othersTreats all people with dignity and honestyShows respect and sensitivity for cultural differencesRespects the confidential nature of informationMaintains composure when dealing with the unexpectedTeam WorkPromotes teamwork with flexibility and cooperationWorks in the best interest of their team to achieve overall Bank goalsKnows when to ask for help, solicit input from appropriate resourcesWorks effectively and productively with all areas of the BankCustomer FocusKnowing the (internal and external) customer business needs and acting accordingly;Anticipating customer needsGiving high priority to customer satisfaction and customer serviceJob KnowledgeUnderstands policies, procedures, and regulations related to their job description.Has the product and operational knowledge needed to do the job.Has the technical skills required to do the job and uses technology appropriately.Remains current on all Bank communication.Personal DevelopmentContinues to develop knowledge of Metro City Bank products, services, and proceduresDemonstrates commitment to continuous learning and improvementRemains current on all Compliance courses as assignedEducation/Additional Training or Certifications :Associates degree or equivalent work experienceKnowledge/Experience :Minimum 2+ Years work experience in a banking environment2 Years work experience with FIS applications or similar core system2+ Years work experience with online banking/cash managementThorough understanding of ACH transactions and NACHA guidelinesSoftware skills including Microsoft Excel, Adobe, Outlook, etcWork Environment :The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.Physical Demands :The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and color vision.AAP/EEO Statement :Metro City Bank is an Equal Employment Opportunity/Affirmative Action Employer with regard to Females, Minorities, Veterans and Disabled PersonsOther Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.