Service Administrative Support

Service Administrative Support

Hagadone Marine Group | Coeur d'Alene, Idaho

Do you enjoy staying organized, helping customers, and being part of a team where every day brings something new? Hagadone Marine Group is looking for a detail-oriented, customer-focused Service Administrative Support team member to help keep our service department operating efficiently and our customers' boating experiences exceptional.

At Hagadone Marine Group, we are passionate about delivering outstanding service and creating unforgettable experiences on the water. In this role, you'll be an important part of coordinating boat check-ins, customer communication, scheduling, service records, and boat movement throughout our dealership and marina locations. You'll work closely with our Service Advisors, managers, technicians, and logistics team to keep operations organized and customers informed.

If you're a proactive problem-solver who enjoys multitasking, working with people, and keeping things moving, we'd love to hear from you!

What You'll Do

Customer Service & Communication

• Welcome customers and assist with boat check-ins for service, creating a positive first impression.
• Coordinate customer boat drop-offs and pick-ups across docks and designated dealership locations.
• Contact customers to confirm arrival and pick-up plans and provide timely service updates.
• Answer incoming service department calls and direct questions to the appropriate team members.
• Assist Service Advisors with daily administrative duties and customer needs.

Scheduling & Administrative Support

• Maintain accurate customer, boat, trailer, and service records in digital databases and spreadsheets.
• Review and update daily marina schedules, boat locations, Launch Master entries, and boat movement records.
• Transfer information from paper documents into digital systems and verify records for accuracy.
• Track service orders, customer information, scheduling details, and other important department data.
• Organize files, maintain documentation, and assist with special projects as needed.
• Identify outdated or inaccurate information and make the necessary corrections.

Service Operations & Organization

• Help coordinate boat and trailer movement throughout the dealership, docks, and service campus.
• Monitor customer drop-off and pick-up locations to help maintain an orderly flow of boats and traffic.
• Use HMG's standardized boat movement procedures and Google-based request forms, spreadsheets, and applications.
• Assist with service meetings by helping identify scheduling delays, boat flow concerns, and operational roadblocks.
• Maintain clean, organized, and safe workspaces while helping keep dealership displays and equipment in good condition.
• Recommend improvements to procedures that enhance efficiency, communication, and the customer experience.

Teamwork & Collaboration

• Work closely with the Service Manager, Service Advisors, Technician Manager, Estimate Manager, Detail/Fiberglass Manager, and Logistics Manager.
• Help coordinate accurate estimates, service timelines, and customer expectations.
• Communicate job status changes and help ensure the right information reaches the right people.
• Build positive working relationships across departments to keep service operations moving forward.
• Participate in Boat Expo and other special events as needed.

What We're Looking For

• A friendly, professional, and customer-focused attitude.
• Strong organizational skills and exceptional attention to detail.
• The ability to multitask, prioritize competing demands, and adapt in a fast-paced environment.
• Clear communication skills and the ability to work effectively with customers and team members.
• Comfort using computers, spreadsheets, digital databases, and online applications.
• A proactive, results-oriented approach to problem-solving.
• A steady, positive temperament and a willingness to jump in wherever help is needed.
• The ability to work an average of 40 hours per week and a flexible schedule that may include weekends, evenings, and holidays, based on business needs.

Marine industry experience is a plus, but a strong work ethic, a willingness to learn, and a commitment to excellent customer service are what matter most.

Why Hagadone Marine Group?

At Hagadone Marine Group, you'll join a team dedicated to excellence, teamwork, and delivering the best on-the-water experience. You'll have the opportunity to contribute to a dynamic service operation, work alongside knowledgeable marine professionals, and play an important role in helping our customers get back on the water.

Compensation & Benefits

At Hagadone Marine Group, we believe in taking care of our team members. We offer a benefits package designed to support your well-being and future, including:

• Competitive Pay: 19–22 per hour, based on experience.
• Benefits Package: Access to available employee benefits.
• 401(k) Retirement Plan: Plan for your future with our retirement savings program.
• Paid Time Off (PTO): Enjoy time away from work to recharge and take care of what matters most.

Ready to Join Our Team?

If you're organized, dependable, enjoy working with people, and are excited to be part of the marine industry, we can't wait to hear from you!