Hospitality Associate

Hospitality Associate

RRD provides marketing, packaging, print, and business services to the world's most respected brands. The company's proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

Hospitality Associate - Newport Beach, CA

We're seeking a customer-focused Hospitality Associate to deliver a premium experience within a leading law firm. This role is ideal for candidates with backgrounds in hospitality, concierge services, or reception who enjoy creating exceptional experiences for clients, guests, and employees.

In this highly visible position, you'll be responsible for setting up and supporting meetings and events, coordinating food and beverage service, maintaining conference rooms and kitchen areas, and ensuring the office is always presentation-ready. You'll also have the opportunity to cross-train and support other operational functions, including reception coverage and light mail services, making this a great fit for someone who enjoys variety and teamwork.

We're looking for a polished, dependable professional with a strong work ethic, positive attitude, and passion for service excellence. While previous office hospitality, concierge, or reception experience is preferred, we are open to training candidates who are eager to learn and committed to providing outstanding customer service. Candidates should be comfortable working in a fast-paced environment and regularly lifting and moving supplies weighing up to 45-50 pounds, including beverage inventory and cases of printer paper. Occasional overtime opportunities may also be available for those interested.

This is an excellent opportunity to bring hospitality expertise into a professional corporate setting while developing a broad range of office operations and client service skills.

Location: Newport Center, Newport Beach, CA

Schedule: 40 hours per week, Monday-Friday 9am-6pm with a 1-hour unpaid lunch break; Occasional overtime opportunities may also be available for those interested.

Work format: Fully onsite

Job duties:

• Check the conference room and meeting schedule throughout shift and make note of any changes to ensure meetings are set-up accurately
• Set up conference rooms according to client's request, including audio/visual equipment, food, beverages, utensils, ice, etc
• Clean up conference rooms after use and return property to vendors if necessary
• Prepare coffee and other beverages in assigned kitchens each morning
• Clean up coffee makers and the pantry in each kitchen in the evening and throughout the day
• Communicate with supervisor or client on meeting request concerns or deadline issues
• Maintain inventory of catering supplies and order supplies as needed
• Place orders for food and beverages for use during meetings
• Coordinate and act as liaison with personnel, food merchants, selected contact and outside vendor(s) to ensure the pricing is competitive and reviewed quarterly
• Ensure the value-added products and services are secured at competitive rates that have been vetted
• Perform appropriate vendor selection and management associated with department services and/or products
• Assist in training new hires
• Prioritize workflow
• Assist in process improvement ideas
• Answer telephone in Office Services center
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner
• Must be able to lift up to 50 lbs. on a regular basis
• Provide back-up support to Reception and/or Office Services as needed

Qualifications

• High school diploma or equivalent
• Minimum (1) year professional experience preferably in office hospitality, concierge, or reception
• Able to make independent decisions that conform to business needs and policy
• Strong interpersonal communication skills required
• Excellent organizational skills required
• Must be able to meet deadlines and complete all projects in a timely manner
• Strong attention to detail is required
• Must work well in a team environment
• Professional attire and demeanor required
• Good written communication skills
• Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
• Ability to work in a fast paced, high-energy environment
• Ability to work on multiple projects simultaneously
• Ability to operate basic audio/visual equipment
• Professional telephone demeanor
• Ability to anticipate client's needs for meetings and events
• Must be self-motivated with a positive can-do attitude
• Proven customer service skills are required to create, maintain and enhance customer relationships

Additional Information

The salary range for this role at the noted RRD location is $17.88 - $24.28 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.