North America Asset Services Manager Senior Vice President

Summary:

The Senior Vice President (SVP) of Custody Asset Services is an executive leadership position accountable for the end-to-end strategic oversight, operational governance, and precise execution of complex voluntary corporate event processing across North American (NAM) markets. This role requires authoritative domain expertise in voluntary event lifecycles—including tender offers, exchange offers, rights subscriptions, consent solicitations, conversions, and optional dividends—alongside disciplined risk management.

The SVP provides executive direction to the regional functional unit, steering election capture, critical market cutoff administration, position verification, entitlement validation, record balancing, and payment facilitation. Acting as the senior operational leader, the SVP represents NAM Asset Services across strategic forums, champions regulatory compliance, mitigates high-stakes operational and liability risks, and drives the adoption of Artificial Intelligence (AI) and intelligent automation to advance operational efficiency. The ideal leader cultivates trusted partnerships with Product, Technology, Client Executives, and senior market stakeholders.

Responsibilities:

• Deliver strategic direction and operational oversight to teams managing the end-to-end lifecycle of voluntary corporate action events across NAM, ensuring strong governance over multi-asset position validation, election capture, and entitlement distribution.
• Lead the evaluation and operational deployment of Artificial Intelligence (AI) capabilities, streamlining front-to-back processing, eliminating operational friction, and advancing digital capability across the unit.
• Establish, monitor, and enforce disciplined control frameworks to ensure timely, error-free execution of client instructions, actively mitigating high-liability operational risks associated with voluntary corporate action events.
• Oversee record balancing, election transmission, asset segregation, and disbursement facilitation across all voluntary corporate actions, ensuring compliance with US/NAM market standards, custody regulations, and internal control policies.
• Establish benchmarks for operational excellence, directing teams in the investigation, analysis, and resolution of sophisticated, time-sensitive inquiries from internal and external clients.
• Direct comprehensive diagnostic reviews of operational and systemic workflows to eliminate processing bottlenecks across the NAM custody chain, championing scalable technology integration and Straight-Through Processing (STP) enhancements.
• Provide executive mentorship and strategic coaching to managers and operational specialists, fostering a forward-looking culture grounded in technical precision, continuous improvement, digital fluency, and leadership development.
• Chair incident reviews and transparently communicate complex control deficiencies, near-misses, and risk metrics to senior leadership, audit committees, and regulatory authorities with actionable remediation plans.
• Represent NAM Asset Services as a key stakeholder in broader strategic programs, collaborating with Product, Technology, and Global Operations to advocate for regional priorities, implement AI-driven tooling, drive workflow efficiency, and elevate the client experience.

Qualifications:

• Industry Experience: 10+ years of progressive leadership and operational experience in financial services, asset servicing, and North American custody operations, with specialized subject-matter expertise in voluntary corporate actions and event-driven processing.
• Technical & Market Acumen: Comprehensive knowledge of voluntary corporate action workflows—including election processing, proration mechanics, liability notices, corporate restructuring, cash and stock settlements, custody accounting, and DTC CA Web / CDS interfaces.
• Asset Class Knowledge: Technical understanding of equity, fixed income, derivative, and structured investment instruments across North American markets and domestic custody environments.
• Analytical & Decision-Making Capability: Exceptional analytical and decisive problem-solving capabilities, with demonstrated success in mitigating critical risk exposures under rigid market and depository deadlines.
• Executive Communication & Influence: Superior verbal, written, and stakeholder management skills, capable of effectively representing NAM Asset Services to executive leadership, Product/Tech partners, institutional clients, and regulators.
• Platform & Systems Proficiency: Firsthand familiarity with modern asset servicing and custody architectures, depository processing platforms (e.g., DTC CA Web, Swift ISO 15022/20022 messaging standards), and advanced workflow automation tools.

Education:

• Bachelor’s/University degree in Finance, Accounting, or a related quantitative field is required.

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Job Family Group:

Operations - Transaction Services

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Job Family:

Asset Servicing

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Time Type:

Full time

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Primary Location:

Jersey City New Jersey United States

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Primary Location Full Time Salary Range:

$163,600.00 - $245,400.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Oct 22, 2026

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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View Citi’s EEO Policy Statement and the Know Your Rights poster.