Captain PM

About the Role

Bacco Restaurant & Bar is Four Seasons' signature Italian dining destination, offering an elevated yet welcoming fine-dining experience rooted in authentic cuisine, exceptional wines, and personalized service. As a Captain PM, you will serve as the primary point of contact for guests within your assigned dining room station, taking full ownership of the guest journey from arrival to departure while setting the standard for service excellence and hospitality.

What You Will Do

• Take full ownership of an assigned station and oversee the complete guest dining experience.
• Welcome guests warmly and deliver consistent, professional, and gracious service throughout each course.
• Sell and serve food and beverages using approved service techniques, position numbers, and service spiels.
• Describe menu items, daily features, and changes; answer questions related to food, beverage, and wine offerings.
• Maintain awareness of table status, pacing, and upcoming courses to ensure seamless service flow.
• Communicate continuously with Back Servers, Food Runners, Bussers, and kitchen teams to anticipate and meet guest needs.
• Assist with food expediting to maintain proper timing and coordination with the kitchen.
• Monitor guest satisfaction after each course and resolve concerns promptly and professionally.
• Ensure accuracy of guest checks, present them in a timely manner, and process payments efficiently.
• Coordinate table maintenance, clearing, resetting, and stocking in collaboration with support staff.
• Maintain a clean, safe, and organized dining room and service stations at all times.
• Participate in pre-shift meetings and remain current on menu, beverage, and wine updates.
• Comply with all Bacco Service, Food, Beverage, and Wine Manuals, as well as all federal, state, and local health, safety, and labor regulations.

What You Bring

• High School Diploma or equivalent.
• Minimum of 1–2 years of fine-dining or comparable food service experience preferred.
• Must meet minimum legal age requirements to serve alcohol.
• Strong verbal and written communication skills.
• Extensive knowledge of food, wine, and beverage offerings.
• Thorough understanding of fine-dining service standards and procedures.
• Ability to describe menu items, preparation methods, and pricing using suggestive selling techniques.
• Proficiency with POS systems and basic computer applications.
• Strong numerical skills and accuracy in cash and check handling.
• Professional demeanor, attention to detail, and the ability to lead by example in a team environment.

What We Offer

• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities
• Employee discounts for stays at any Four Seasons property worldwide
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals
• Additional property-specific benefits as available

Schedule & Hours

• Full-time position
• Scheduled days and times may vary based on business needs, including evenings, weekends, and holidays

Visa Requirements

• Authorization to work in the United States is required for this role.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.