Assistant Dental Office Manager

Patient Care ConsultantInternal Title: Operations LeadAt Aspen Dental, we put You First, offering the security and stability that comes with working for a world-class dental service organization (DSO). Our industry-leading training, competitive compensation, and career growth opportunities will help you thrive in your career while making a meaningful impact on patients' lives.As a Patient Care Consultant, which internally we call Operations Lead, you'll serve as a trusted guide for patients, helping them understand their treatment recommendations, explore financial solutions, and confidently move forward with care. This is an ideal opportunity for someone who enjoys building relationships, having one-on-one conversations, and helping people make informed healthcare decisions.Job Type: Full-time Salary: $18 - 20 / hr + incentive opportunity.We offer:Career development and growth opportunities to support you at every stage of your careerA fun, collaborative culture that encourages innovation and teamworkFree continuous learning and development through TAG UBest-in-class training and support to set you up for successBenefits package including paid time off, health, dental, vision, and 401(k) savings plan with company match*How You'll Make a DifferenceAs a Patient Care Consultant, you will be a treatment plan advisor for patients, helping them navigate their journey toward a healthier, more confident smile. Partnering closely with clinicians and office leadership, you'll ensure patients understand their treatment options and feel supported every step of the way.Key ResponsibilitiesMeet one-on-one with patients to review treatment plans and recommendations provided by the clinical teamExplain treatment options, procedures, insurance benefits, and financial solutions in clear, compassionate languageBuild trust and patient confidence by addressing questions, concerns, and barriers to treatmentCreate and present customized payment and financing options tailored to individual patient needsUse consultative communication techniques to help patients make confident, informed decisions about their carePartner with doctors and team members to deliver a seamless, patient-first experienceTrack patient consultations, treatment acceptance, and follow-up activity using practice management and CRM toolsLeverage key performance metrics to improve patient outcomes and practice performanceSupport appointment scheduling, treatment coordination, insurance verification, and collections processesAssist in reinforcing daily office priorities and supporting the non-clinical team as neededEnsure all patient interactions align with company policies, government regulations, and dental board standardsQualificationsHigh school diploma or equivalent required; college degree preferred2+ years of experience in patient coordination, consultative sales, healthcare, customer service, retail sales, or a related field preferredStrong communication and interpersonal skills with the ability to build rapport and trust with patients of all backgroundsAbility to explain complex information in a simple, patient-friendly mannerComfort discussing insurance, financing, and payment optionsExcellent organizational and time-management skillsExperience with CRM, scheduling, or patient management systems preferredPatient-first attitude with empathy, professionalism, and active listening skillsCollaborative team player who thrives in a fast-paced environmentWhy You'll Love This RoleEvery day, you'll have the opportunity to sit down with patients, understand their goals, and help them take the next step toward improving their oral health and confidence. You'll spend your time building relationships, creating personalized solutions, and helping patients begin life-changing treatment with confidence.At Aspen Dental, you'll make a difference not just in patients' smiles—but in their lives.Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization.*May vary by independently owned and operated Aspen Dental locations.ADMI Corp., d/b/a TAG-The Aspen Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Aspen Dental