Territory Night Manager

Job Title

Quality Assurance Manager

Job Description

Daily job responsibilities/functions to include, but not limited to:

• Conducts quality checks on all buildings on a rotating basis to ensure cleaning is up to City Wide standards
• Communicates policies and procedures to in-house employees and Independent Contractors (IC)
• Trains on proper cleaning techniques to in-house employees
• Replenishes supplies to facilities, as needed
• Ensure Night Managers adhere to the Client Complaint Policy (physically verify, when possible)
• Partner with FSMs to ensure Night Managers execute the route out
• Sends nightly report to FSM recapping areas of opportunity, employee issues, etc.
• Maintain a location key box
• Know how to work load a building
• Support New Starts and ASM Global large events
• Audit company vehicle
• Manage in-house floor/floater team
• Remain current with online training
• Maintain Divisional Night Manager budget
• Visit STAR accounts per Star Account Policy
• Cover open Night Manager shifts (to include absences, PTO, etc.)
• Conducts weekly Night Manager meetings
• Support the recruitment, interviewing, onboarding in house new hires to include Night Managers; Facilitate Night Manager onboarding plan
• Complete Night Manager audits
• Conduct Night Manager field rides
• OSHA certified
• Review timesheets and process payroll