Customer Success Customer Account Manager Fulltime

Kodaris is an enterprise software company based in Atlanta, GA. We work together to create an amazing supply chain platform and have fun doing it. We love providing a positive impact for our customers and their customers.

How we work

We are a global, entirely remote workforce and use tools such as Slack, Google Meet, Zoom to stay in constant touch with each other daily. We are family-focused. We offer flexible work schedules every single day, flexible time off, and vacation. Because we are a global company, team members work all hours of the day and night.

What we offer

• Opportunity - we love constant learning and advancing
• Family focus - you can have a family and work in a tech company at the same time. We allow constant flex time. What that means? Work a few hours, take your children to school, start work again, take off a few hours in the afternoon, sync up later in the evening? Stay committed, get stuff done, and we work it out.
• Remote work - we are a 100% remote team and always have been. You can work from home, but also, you can work from anywhere in the world! All you need is an internet connection. Travel the world, overlap some during work hours, get work done, all is good.
• Vacation - Kodaris does not have a policy. Be reasonable, stay committed, and we will work it out.
• Benefits - Kodaris works with their employees as a whole to decide which types of benefits make sense for everyone.

What we expect

Performance, solid contributions, and continuous learning. We build cutting-edge technology for customers who depend on our software to run their business. We are dedicated to our customers and provide unmatched service. We offer the world as your workplace and pay well for those who fit our no-nonsense culture.

• Enjoy constant change and taking on new challenges.
• Are a figure it out kind of person.
• Operate as a team player.

Responsibilities

As a Customer Account Manager, you will play an integral role in providing an excellent customer experience. You will handle the day-to-day needs of multiple customers, such as project management, status meetings, enhancements requests and relationship management, and working with Kodaris product teams and engineering. If you asked our team to describe this role, they would say it's the perfect mix of business background meets technical IT analysis and design. This role is ideal for those who exhibit strengths in these areas:

• Communication Skills – communicates clearly and concisely, answers questions, and is comfortable solving problems.
• Relationship-Building Skills – develop strong connections with Kodaris customers and team members; empathizes and focuses on what the customer is trying to accomplish while managing their expectations.
• Creative & Critical-Thinking Skills - able to figure it out. Research and look to clearly define issues, processes, and requirements with the customer and communicate to the team.
• Collaboration Skills - connect with internal teams, including engineering, support, and product development, to ensure a customer specific experience and tailored product.

Qualifications

• Two years of technical experience is required.
• Accounting / ERP knowledge is helpful.
• Ability to work in an extremely fast-paced team environment and with remote team members.
• Willingness to understand and learn Kodaris and the customer’s business process.
• Strong organizational skills that reflect an ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
• Ability to grasp extremely detailed information and communicate that information accurately.
• Excellent management, time-management, and problem-solving skills.
• Assertive and willing to dig in to find the answer.
• Able to operate in an extreme agile environment - being able to handle interruptions, changing priorities and multiple tasks in a calm and professional manner.