IT Manager, Advancement Applications

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!OverviewOversee and guide a team of software engineers in designing/developing scalable solutions within the Blackbaud CRM platform using the Microsoft technology stack (including SSRS, SSIS, and SQL Server). Direct the architecture and implementation of ETL workflows and complex integrations between Blackbaud CRM and other critical systems. Proactively identify and mitigate technical risks, oversee root cause analysis, integration monitoring and error handling, ensuring timely resolution and system stability. Manage resource allocations across multiple large concurrent projects. Coordinate the release process to ensure successful deployments and manage dependencies. Provide strong technical leadership, foster professional growth and skill development, conduct performance reviews, and set goals for direct reports.Required Skills and Abilities1. Developed analytical, critical thinking, and problem-solving skills, with strong decision-making capabilities.2. Proven ability to lead and manage staff, including hiring, training, and development.3. Excellent interpersonal, written, and oral communication skills with the ability to interact effectively with various stakeholders.4. Strong organizational skills with the ability to manage multiple complex projects and meet deadlines.5. Proficiency in relevant technical and management tools, including MS Office Suite, project management software, and specific technical systems related to the role.Preferred Skills and ExperienceExperience with a CRM (such as Blackbaud) with many integrations.Principal Responsibilities 1. Provides supervision to a unit or group of operational or technical employees. 2. Establishes and delegates day-to day tasks to meet unit/department objectives. 3. Ensures compliance with department, University policies, procedures, and internal controls. 4. Ensures accountability and stewardship of operational, financial and staff resources in compliance with department & University standards. 5. Oversees and manages segments of larger projects, developmental trainings, presentations, and communications. 6. Provides coaching, training, and mentorship to level 1 and 2 staff and/or non-exempt staff. . Required Education and Experience Bachelor's Degree and four years of experience or equivalent education and experience. Skills and Abilities Developed analytical, critical thinking and problem-solving skills. Developed interpersonal, written, communication, presentation, and organizational skills. Proven ability to lead and manage staff. Proven expertise with systems analysis methods and techniques. Knowledge of commonly used concepts, practices, and procedures.Job Posting Date07/28/2026Job CategoryManagerBargaining UnitNONCompensation GradeGS-3Compensation Grade ProfileGS-3jSalary Range$97,500.00 - $146,250.00Time TypeFull timeDuration TypeStaffWork ModelHybridBackground Check RequirementsAll candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.Health RequirementsCertain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.Posting DisclaimerSalary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).NoteYale University is a tobacco-free campus.