Online Operations Lead

POSITION SUMMARY

The Online Operations Lead supports and coordinates the day-to-day operations of the school's online program. This role ensures a smooth and effective online learning experience by managing core processes, maintaining accurate systems and records, and supporting communication between students, families, instructors, and internal teams. The position includes ownership of key workflows and coordination efforts, while program strategy, student intervention, and policy decisions remain with the Dean of Online Learning and school leadership.

Reports to: Dean of Online Learning
Supervises: None

ESSENTIAL DUTIES

• Coordinate daily online program operations, including course setup, enrollment, scheduling logistics, and term-based processes across SIS and LMS platforms
• Maintain accurate student records and ensure alignment across systems, including managing enrollment updates and tracking participation
• Serve as a primary point of contact for student and parent inquiries related to online learning, providing timely support and follow-up
• Monitor student progress and conduct routine check-ins, escalating academic or behavioral concerns to appropriate school leadership
• Collaborate with Counseling, Registrar, IT, Admissions, and Academic leadership to support enrollment, scheduling, and student-related processes
• Coordinate enrollment, communication, and support processes for non-Orange Lutheran (non-LHSOC) students, including single-course and partner school students
• Maintain records and support logistics related to non-LHSOC students, including SIS updates, reporting coordination, tuition tracking support, and exam administration
• Monitor and maintain data related to enrollment, course participation, and student progress, providing routine reports to support program operations
• Support and improve workflows related to enrollment, scheduling, and communication to ensure efficiency and consistency
• Support online program representation at admissions events and school functions
• Assist in maintaining accurate program information across communication channels and coordinating general program logistics
• Represent the mission, vision, values, and educational philosophy within the community and to all stakeholders

ADDITIONAL DUTIES

• Participate in department meetings, school events, and professional development
• Perform other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications and competencies listed below represent the knowledge, skills, abilities, and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position

Education

Bachelor's Degree required

Experience

3-5 years of experience in education, program coordination, or administrative operations

LICENSES, CERTIFICATES, AND CLEARANCES

• Cleared Background/Fingerprint check
• Valid CPR and First Aid certifications
• Cleared TB assessment
• Completion of Ministry Safe Training

KEY COMPETENCIES

Knowledge

• Working knowledge of adult learning, teacher professional growth continuums, and processes for reflective practice
• Knowledge of the design, integration, implementation, and management of a school, including curriculum, instructional practices, school operations, management, and leadership development
• School curriculum, as well as the latest research in various content areas
• Knowledgeable about the ministry and purpose of Lutheran education

Skills and Abilities

• Proven listening and interpersonal skills
• A lifelong learner who models intellectual curiosity, self-reflection, and stewardship of talents
• Proven verbal and written communication skills
• Effective presentation skills
• Technologically literate: comfortable writing and presenting material using PC or MAC (including tablets)
• Comfortable leading and facilitating faculty/staff settings for individual and larger group learning
• Strong leadership abilities, including an encouraging, motivating presence to help with conflict management, team building, mentoring and coaching, goal-setting, prioritization, and strategic planning
• Ability to lead and facilitate faculty/staff settings for individual and larger group learning

PERSONAL CHARACTERISTICS

• Exhibit the highest level of Christian integrity - his/her life reflects Christ-like Morals, behavior, attitude, and leadership
• Ability to articulate their Christian faith and to integrate prayer and the Christian belief system into leadership
• Foster a Christ-centered environment reflecting Grateful Servanthood, Accountability, Compassion, and Collaboration in alignment with Orange Lutheran's Guiding Principles
• An active member of a Christian church; Missouri Synod preferred
• Support the Mission and Statement of Faith for Orange Lutheran High School

PHYSICAL REQUIREMENTS

• This position involves sedentary work; sitting is performed most of the time
• The employee is occasionally required to stand, walk, and sit
• Use hands to finger, handle, or feel; reach with hands and arms
• The employee must occasionally lift and/or move up to 25 pounds
• Must bend, stoop, sit on the floor, climb stairs, squat, kneel, jump, twist
• Specific vision abilities include near and far vision within the normal range, peripheral vision, depth perception, and the ability to adjust focus; prolonged viewing of a computer screen

WORK ENVIRONMENT

• The typical work environment is a climate-controlled office
• The noise level in the work environment is usually low to moderate

This job description intends to provide a representative summary of the essential functions that will be required of positions given this title and should not be construed as a declaration of specific duties and responsibilities of any particular position. Employees will be assigned specific job-related duties through their hiring departments. Specific job-related duties assigned by hiring departments shall be consistent with the representative essential functions listed above and shall not be construed as expanding a particular position's role, scope, FLSA status, or grade