IT Infrastructure Manager

Summary of the Position: The IT Infrastructure Administrator is responsible for the maintenance, configuration, and reliable operation of enterprise level server and networking systems and related applications. They will install server and networking hardware, software, and participate in research and development to continuously improve and keep up with the IT business needs of the organization. The IT Infrastructure Administrator also actively resolves problems and issues with networking and server systems to limit work disruptions within the company. The IT Infrastructure Administrator is responsible for independently researching and implementing new technologies, developing and following project plans while keeping the team and the department manager up to date on the latest project progress.Roles and Responsibilities:Administer and maintain systems and networking support for software, hardware, servers and networking: test, troubleshoot, diagnose, and resolve all related problemsUtilize best-in-class security protocols to protect existing and new server and networking systemsPerform systems administration functions for Windows AD infrastructure, Office 365, software updates and patches, anti-virus, local company systems, various communication systems, cloud hosted company systems and backupsPerform network administration functions for Cisco based switches, routers, wireless access points, firewall appliances, etc.Prepare and maintain written documentation of server, networking and application environments for disaster recoveryCollaborate with Sr. Systems Administrators, Sr. Network Administrators, Helpdesk personnel, and company users regarding current and prospective system changes and future needsResponsible for the maintenance and reliable operation of virtual servers, and virtualization environmentsInstall and upgrade server and networking components / software and integrate automation processes to improve workflows and save timeTroubleshoot server, networking hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issuesProvide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructureAssist with the assessment of current and future capacity, storage, and database performance of various server and networking systemsProviding timely communication and resolution of project updates and issues escalated from the helpdesk departmentImprove business unit synergies through technology systems integrationLook for ways to enhance and support compatibility between existing server and networking systemsRegular auditing of all local and cloud hosted system access privilegesWork to automate repetitive systems and networking administration functions that staff are currently spending time as regular maintenance itemsAssist with outlining and implementing authentication measures to increase security but also create SSO environments to ease user authentication challengesRegular attendance is requiredPerform other assigned duties and follow verbal and written instructions issued by supervisor or designee related to meeting company goals and objectivesCommunicate effectively with other departments within the organization and function within a team environmentMinimum Requirements:Strong working knowledge with minimum of 3 to 5 years of hand-on experience with the following:Cisco-based Routing / Switching, Wireless Networks, IP, Advanced Protocols, LAN and WAN maintenance and administrationMicrosoft Server OS versions 2016 to most recent, Microsoft Active Directory, O365 / MS Exchange, DNS, DHCP, Group Policies, RAID hardware configurationsDesktop / laptop operating systems such as Windows 10 and 11 for testing how server and network changes may impact staff computer systemsMonitoring and tuning server and network level systems to achieve optimum performance levelsVMware 8 or other virtualization systems experience – implementation, configuring, managing virtual serversEnterprise level anti-virus, endpoint security and / or next generation security software Implementation, management and support of enterprise level on-premises IP telephony systemsServer and network major and minor hardware installations and upgradesImplementing and effectively developing IT operations best practices, including top-tier knowledge of security, storage, data protection, and disaster recovery protocolsStrong, proven skill sets of the following:Problem-solving and troubleshooting of issues or challenges that may arise with assigned projects or tasksInterpersonal, good communications with the ability to work effectively alongside a wide range of staff in a diverse company communityExcellent and appropriate verbal, phone and written etiquetteAbility to follow instructions, work under the direction of a supervisor, and multi-task various projects and day-to-day issue resolutionBe reliable and possess good organizational skillsAbility to lift, move and inspect general IT equipment, servers, switches, routers, printers, and related equipment associated with job duties up to 25 poundsCapable of sitting for prolonged periods of time at a computer screenWork in standard office conditions but may be required to travel to other areas of the building, including Good Manufacturing Practices (GMP) areas to resolve issues or project tasksCommunicate effectively with the IT team, supervisors and other departments within the organization and function within a team, promoting a positive work environmentExpertise in cost analysis and control pertaining to systems in use at the company or being looked at as viable optionsProven conception to completion experience deploying new systems in a production environmentPerform other assigned duties and follow verbal and written instructions issued by supervisor or senior level systems administrators / designee related to addressing ongoing projects, immediate issues or outages and overall meeting company goals and objectivesEducation: Associate degree in Computer Science (BS preferred) and/or equivalent technical certification with a minimum of 3 to 5 years of proven System and Network Administrator experienceIndustry-recognized technical server-based certification such as Microsoft MCSE, Azure Administrator Associate, VMware Certified Professional, Network+, Server+ or A+ preferred but not required for positionIndustry-recognized technical networking-based certifications such as CompTIA Network+, CCNA, CCNP preferred but not required for position