Security Associate (Part-time)

Job Description

Job Description

Our vision is that Pearl is the pioneering plazamaker of North America through creating places and experiences to cultivate human connectedness. Every person who joins our organization is invited to join us in pursuing this vision and making Pearl the place to be.

Summary/Objective

Proactively patrolling by engaging and identifying opportunities to provide service/assistance. Security Associates are trained to assess and quickly identify need(s) and resolve or request partnership with external resources such as law enforcement, EMS, etc. Mustang associates receive comprehensive training on a wide range of methodologies including patrol techniques, de-escalation practices, first aid, critical incident response and crisis intervention.

Essential Functions

• Conduct excellent guest service by providing direction or offering assistance in a proactive manner; tactfully advise guests of property policies, safety infractions and code of conduct matters
• Conduct thorough patrols and provide presence by bicycle, on foot, or occasionally by golf cart
• Complete regular security checks of doors, windows, gates, mechanical rooms, fire exits as requested by the client or to guard against trespassers or unauthorized entry
• Establish relationships with external resources (police, fire department or EMS). Act as primary point of contact and assist upon arrival to property
• Attention to detail and accuracy of incident documentation and report writing
• Daily maintenance and safety checks of company issued equipment (bike, golf cart, phone, radio). Accountable for reporting identified issues or deficiencies in equipment
• Attendance and completion of all training modules

Required Education and Experience

High school diploma or equivalent. Ability to obtain State of Texas Level II Non-Commissioned Officer certification

Shifts

• B shift 14002200
• Flex B 1600-2400
• Power 1800-0200
• C shift 2200-0600

PT associates will primarily need to be available to work all shifts.

Number of hours worked per week on average

• PT associate avg 24 hours a week minimum

90% of shift is on bicycle

• Carts available for patrol triggered by weather conditions.

Training

• Approx. 32 hours of guard shadowing training during first week of onboarding.
• Approx 6 to 8 hours of training with SM or DOS dependent on certification needs of new associate (Level II certified or not).
• OJT is ongoing and will be monitored by Mustang leadership as the associate progresses in his/her role.