Warranty Operations Specialist

Please only apply if you can work onsite in Germantown, TN

Overview
Were hiring two Coordinators to support order management and project coordination for technical, made-to-order equipment projects. This role is a great fit for someone who is organized, detail-oriented, and comfortable working with technical documentation, schedules, and cross-functional stakeholders. Youll help keep projects moving from order intake through release and fulfillment, ensuring timelines, documentation, and internal/external communication stay on track.

Responsibilities

• Review incoming orders, order forms, and related documentation for completeness and accuracy

• Coordinate project workflow from order intake through release, removing roadblocks that could impact schedules

• Create, maintain, and communicate production or project schedules aligned to customer and operational requirements

• Prepare and manage submittal documentation using technical inputs such as drawings, surveys, and specifications

• Collaborate with project managers, sales, operations, and manufacturing teams to ensure procedures are followed and deadlines are met

• Support change management by identifying issues, initiating resolution, and tracking updates through completion

• Maintain organized project records, forms, and files; distribute documentation to the appropriate teams

• Enter and maintain accurate job/project information in internal systems

• Respond to internal and external customer requests within defined service expectations

• Ensure projects are processed in alignment with established service levels to support on-time delivery

Required Skills

• Strong customer service skills with the ability to handle questions and concerns professionally

• Clear verbal and written communication, especially when discussing technical details

• Strong critical thinking and problem-solving ability; able to connect the dots across processes and documentation

• High attention to detail with consistent process adherence

• Ability to manage multiple priorities and stay organized in a deadline-driven environment

• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook; familiarity with Access is a plus)

• Comfort working with basic math concepts (fractions, percentages, decimals)

Preferred Qualifications

• Experience in project coordination within construction, architectural, manufacturing, or other technical environments

• Ability to read and interpret technical documentation such as architectural drawings, layout drawings, or equipment submittals

• Familiarity working with order management, production scheduling, or supplier release processes

• Experience supporting warranty-related coordination or handling escalations involving technical products (helpful, not required)

How to Apply
If this sounds like a fit, submit your resume for confidential consideration. Qualified candidates will be contacted to discuss the role, work environment expectations, and next steps.