Field Support Technician

Job TitleJob Overview:Pay Range: $20.00hr - $25.00hrRequirement/Must Have:Minimum 3 years of relevant experience.A+ Hardware certification.Microsoft certification preferred.ITIL certification preferred.CCNA certification preferred.Hardware support experience with PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, and Desk Phones.Experience with Video Conference Rooms Devices (Audio & Video).Proficiency with Windows OS, MS Office, O365, and Mac OS (preferred).Experience using ServiceNow ticketing system (IM, SRM, AMDB, CMDB, Knowledge Management).Hands on experience with Imaging and reimaging Windows Operating systems for Desktops and Laptops.IMACD and Asset Inventory experience.Working knowledge of imaging utilities such as Ghost and SCCM.Demonstrated proficiency in Microsoft OS and Microsoft applications.Demonstrated proficiency for installation and troubleshooting of desktop software.Working knowledge of Microsoft Active Directory and GPO.Significant experience with Microsoft Windows operating systems including Windows 10, 7, Vista, XP, and 2000.Experience with Servers 2012, 2008 r2, 2008, 2003, and 2000.Functionally capable with Apple OS X.Advanced troubleshooting skills with hard drive encryption software.Advanced level skills in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).Strong client-side remote access troubleshooting skills.Advanced knowledge of client-side management tools including Microsoft Active Directory, GPO, and Systems Center Configuration Manager (SCCM).Disciplined, systematic problem solving skills.Responsibilities:Disconnect and reconnect computer workstations, peripherals, and phone equipment.Safely move equipment point to point using wheeled carts and vehicles.Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.Follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops.Use remote desktop connectivity applications to solve common issues.Deliver and setup PC equipment to end-users.Use trouble ticketing system to accept assignments, document work events, complete requests, and verify customer satisfaction.Provision and support wireless devices including Android and iPhone.Support printers in an enterprise environment.Create and reference documentation and knowledge articles using internal tools.Troubleshoot and resolve end-user IT issues for PCs, mobile phones, printers, and other IT devices.Support Installations, Moves, Adds, Changes, and Disposal (IMACDs) requirements.Provide or oversee installations, de-installations, cascades, and moves for all EUC equipment and software.Coordinate, plan, and schedule IMACDs with all affected IT functions.Document processes to enable IMAC execution for software and equipment components.Validate IMAC requests for correctness and proper authorization.Communicate with authorized users regarding issues with IMACD service requests.Conduct site surveys to determine location requirements for IMAC activities.Confirm availability of equipment, software, parts, network, and cabling prior to scheduled IMAC dates.Schedule and dispatch appropriate technicians and third-party vendors to IMAC locations.Cancel network transport services that are no longer required after completing IMACD tasks.Nice To Have:Microsoft certification.ITIL certification.CCNA certification.Mac OS proficiency.Skills:Hardware Support.Windows OS.MS Office.O365.ServiceNow.Imaging/Reimaging.SCCM.Active Directory.GPO.Troubleshooting.Customer Service.IMACD.Asset Inventory.Apple OS X.Mobile Device Support.Qualification And Education:Strong verbal and written communication skills.Excellent communication and presentation skills.Ability to communicate effectively with stakeholders.Physical Requirements:Ability to move, lift, and carry 50 lbs of weight or more.Ability to safely move equipment point to point using wheeled carts and vehicles.