Account Manager Coordinator

Job Description

Job Description

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Simple Custodial Services LLC is a licensed, bonded, and insured commercial cleaning company serving the DFW Metroplex and East Texas. The company focuses on meeting and exceeding customer expectations for quality, service, and value through dependable cleaning solutions available 24/7/365. Simple Custodial Services emphasizes strong client relationships, aiming to be a trusted part of the routine that keeps workplaces cleaner, better, and healthier. The organization is committed to attention to detail, quality assurance, and safe, effective cleaning practices through careful employee screening, ongoing training, and routine supervisory checks, all while maintaining affordable pricing.

Role Description
The Account Specialist is a part-time, with the potential to become a full-time based on performance on-site role based in Longview, TX. This role is responsible for managing customer accounts, including onboarding new clients, maintaining regular communication, and ensuring service delivery meets agreed expectations. The Account Specialist will monitor account performance, review service schedules and invoices, and collaborate with operations and field supervisors to resolve issues promptly. Day-to-day tasks include responding to client inquiries, preparing account reports, supporting basic financial and billing activities, and identifying opportunities to enhance customer satisfaction and retention. The role also involves maintaining accurate records in company systems and assisting with process improvements related to account management.

Qualifications

• Strong customer-facing skills, including Customer Service and Account Management capabilities to build and maintain long-term client relationships.
• Solid Communication skills (written and verbal) to handle client inquiries, prepare reports, and coordinate with internal teams.
• Foundational Finance knowledge to support billing, invoicing, and basic account reconciliations.
• Analytical Skills to review account performance, interpret data, and recommend improvements.
• Prior experience in account coordination, client services, or a related role, preferably in facilities, janitorial, or service-based industries.
• Proficiency with office software (e.g., email, spreadsheets, CRM or account management tools).
• High level of organization, attention to detail, and ability to manage multiple accounts simultaneously.
• High school diploma or equivalent required; associate or bachelor’s degree in business or a related field is a plus.