Manager, Operational Risk & Governance - Credit Card

The Brightway Credit Card team is looking for a Manager, Operational Risk & Governance – Credit Card to strengthen our operational risk framework, drive issue resolution, and support audit and regulatory activities across a fast‑growing product. This role partners closely with business, operations, compliance, and technology teams to ensure a strong control environment and seamless execution during high‑visibility events. If you’re highly organized, influential, and energized by solving complex problems across multiple business units, this is a great opportunity to make a meaningful impact. What You’ll Do Lead issue and incident management: Track, analyze, and support the resolution of operational issues, ensuring timely escalation and closure. Drive remediation and reporting: Build remediation plans, executive reports, and documentation for senior leadership and key stakeholders. Strengthen governance: Support the development and enhancement of policies, procedures, and control frameworks across card operations. Create executive‑ready materials: Develop presentations, monthly business reviews, and other strategic communications. Support audits and exams: Coordinate exam activities, compile requested data, validate responses, and track progress through completion. What You Bring Bachelor’s degree 3+ years in corporate governance, internal audit, or risk‑focused roles Strong understanding of regulatory relations and risk governance processes Experience with controls, operational risk, regulatory, or quality assurance work Excellent communication, facilitation, and stakeholder‑management skills Data‑driven approach to solving ambiguous or unstructured problems Ability to manage multiple priorities and deliver under tight deadlines Proven ability to influence and collaborate across diverse teams, including senior leaders Strong attention to detail and analytical mindset Proficiency with Microsoft Office tools Preferred Qualifications Experience in credit card or financial services Familiarity with risk and control tools such as Archer, Pulse, and Tableau Location Charlotte, NC; Wilmington, DE hybrid schedule Benefits Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances Up to 4% matching 401(k) Employee Stock Purchase Plan (10% share discount) Tuition reimbursement Paid time off (15 days’ vacation per year, prorated based on start date) Paid sick leave as determined by state or local ordinance (prorated based on start date) 11 Paid holidays (4 floating holidays, prorated based on start date) Paid volunteer time (3 days per year, prorated based on start date) #J-18808-Ljbffr OneMain Financial