Clinical Quality Specialist II

Clinical Quality Specialist

Orlando Regional Medical Center, the only Level I Trauma Center in Central Florida, is seeking a high-performing Clinical Quality Specialist to support quality and safety initiatives within one of the most complex and high-acuity healthcare environments in the state. As a key member of the Quality team, this role coordinates and supports performance improvement efforts across six clinical units at Orlando Health's flagship trauma hospital. The Clinical Quality Specialist partners closely with physicians, nursing, and executive leadership to drive measurable quality outcomes, support regulatory excellence, and advance a culture of safety, accountability, and continuous improvement.

Responsibilities:

• Coordinates and supports quality and safety activities and process improvement assigned by the Chief Quality Officer or administrative designee.
• Responsible for facilitating activities towards board quality goals by developing strategies, improvement plans, and presentations consistent with improvement in board quality and safety goals.
• Collaborates with leadership, clinical leaders, and staff to plan and support a robust quality and safety program.
• Works in cooperation with other members of the quality team including risk management, infection prevention, regulatory, data analytics, education, and operational effectiveness to achieve improved outcomes.
• Establishes and maintains an open and positive working relationship with physicians, nurses, and allied leaders and team members.
• Participates and/or leads interdisciplinary teams related to quality and patient safety as appropriate.
• Works in the practice environment to identify process and practice opportunities for improvement.
• Works with the leadership team to develop a culture and practice environment that embraces quality and patient safety and is in compliance with the requirements of the various regulatory agencies.
• Works collaboratively with the executive team to implement quality and safety initiatives for the staff.
• Assists in the development of appropriate policies and procedures related to quality and patient safety.
• Participates in the planning and implementation of new technologies and procedures that support or enhance quality and patient safety activities.
• Provides education and training related to quality and patient safety.
• Produces reports to meet the needs of the physicians, practice managers, and leadership that will facilitate the identification of areas of improvement opportunity within OH and/or document progress of improvement activities.
• Serves as a resource for the staff as related to quality and safety, and to observe the daily operations within the practices to identify potential areas for process improvement or enhancements to patient safety.
• Demonstrates initiative and situational leadership skills.
• Embraces, communicates, and promotes effective change.
• Maintains appropriate skill level in using current and future data platforms used by Orlando Health.

Qualifications:

• Education/Training: Bachelor's degree.
• Licensure/Certification: Registered Nurse, Respiratory Therapy, Pharmacy with the Florida Department of Health or degree in health, life sciences, or healthcare administration.
• Certification as a Professional in Healthcare Quality Certification (CPHQ), Patient Safety (CPPS), or as a Nurse Executive (NE-BC) within 1 year of hire.
• Experience: Five (5) years' experience in acute care.