FOH Shift Leader

Director of Operations

A Director of Operations is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant's heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times.

The Director of Operations is responsible for ensuring that restaurant staff are rightly positioned to serve guests efficiently, safely, and thoughtfully. Whether FOH or BOH, the Director of Operations participates in operations and ensures that problems are identified & solved for the benefit of guests and staff alike. They are in charge of operational set-up and the flow of people and food while on-shift. They oversee operations ensuring that they not only flow but excel. Furthermore, they are called to lead strategically, to track performance, to anticipate needs, to solve operational challenges, to transition to colleagues well, and to collaborate with other directors to ensure that the business achieves our purpose and vision.

Position Type: Full-Time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship Opportunities
• Competitive Pay
• Health Insurance
• Paid Time Off
• Paid Birthday Off
• Paid Gym Membership

Operations Director Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Taking care of the team members on shift
• Ensuring a smooth experience with the guest

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Guest Focused
• Make Emotional Connections with Guests
• Problem Solving
• Reliable Transportation
• Availability to work Saturdays
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members and Guests
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Most Chick-fil-A Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.