Customer Service Representative

Customer Service Representative

Location: San Diego, CA Duration: 6 Months

Upon completing training period, enter and accurately process high volume of daily orders (75-150 daily) into our Enterprise Resource Planning (ERP) database system. Identify any discrepancies or potential obstacles that could impact on-time delivery to effectively communicate with the customer for a timely resolution. Consistently meet or exceed productivity and quality expectations to support legendary service targets and surpass customer satisfaction; appropriately escalate any roadblocks that could affect those goals. Confidently navigate multiple system applications to deliver legendary service in every interaction throughout the order life cycle. Provide exceptional service to customers over the phone and via email to place new orders and provide availability and delivery information. Master the intricacies and fulfillment criteria of multiple ordering platforms. Gain familiarity with the specific customer needs for various public and private research institutions. Maintain a professional level of privacy regarding confidential customer information. Actively participate in our daily department meetings, owning metrics and providing thoughtful insight and solutions to challenges. Other projects or responsibilities as may be required.

Skills: 0-1 years of applicable Customer Service experience 0-1 years of experience entering high volume of data or orders (100-150 daily) 0-1 years of experience with EDI order processing 0-1 years of experience with Enterprise Resources Planning (ERP) systems 0-1 years of experience with Customer Relationship Management (CRM) systems Strong computer skills, including knowledge of MS Office programs Proven excellent verbal/written communication Strong attention to detail accuracy is essential Desire to work in a dynamic, fast-paced environment Proven track record of de-escalating customer issues with sympathy and empathy