Fulfillment Associate

Supporting member communications and fulfillment activities, the part-time hourly Fulfillment Associate will manage the lifecycle of ID cards, Welcome Letters, and Explanation of Benefits (EOBs) while coordinating vendor communications and ensuring timely delivery in a remote environment. Key responsibilities Manage the fulfillment lifecycle for member communications, ensuring accuracy and adherence to timelines Serve as the primary liaison with external fulfillment partners to coordinate production activities and resolve issues Oversee quality assurance processes for fulfillment outputs to ensure compliance with organizational standards Required qualifications Experience in managing business operations or fulfillment processes in a deadline-driven environment, preferably in healthcare or benefits administration Proficiency with fulfillment platforms, particularly Zelis, NOMI, and/or Red Card workflows is strongly preferred Intermediate or advanced skills in Microsoft Office 365 applications, especially Excel and Word Strong analytical and organizational skills with the ability to manage multiple priorities effectively Experience coordinating with external vendors and managing production timelines