Guest Relations Associate

Guest Relations Associate

Shift Hours: 9am-5pm or 11:45am-8:15pm

Position Summary:


Leads the customer experience in the Kootenai Café by demonstrating exceptional kindness to guests and co-workers. Displays a positive attitude and willingness to serve others.

Team Highlight:

The Hospitality department at Kootenai Health offers a wide range of support services to various departments, staff members and patients. Our 120-member team is made up of a variety of contributors including an executive chef, sous chefs, cooks, baristas, clinical dietitians, nutrition technicians, guest relation associates, and hospitality services associates. We prepare and serve patient meals through our room service program in the hospital, as well as for our off-site youth acute unit. We operate a cafe and coffee service for employees and hospital guests, along with a robust overnight food grab and go service. We provide catering services within the hospital and stock all the units with food and paper items. Our department offers a high level of patient nutrition support and education provided by our registered dietitians and, in addition, our infant nutrition technicians carefully prepare feedings for premature babies in the NICU. As a member of this fast-paced and dynamic team, you are involved in offering the highest level of care regardless of the important role you play!

Responsibilities:

• Supports customer throughput by creating fast and efficient retail transactions.
• Welcomes guests and provides information on Kootenai Café menu items and to-go offerings
• Maintains cleanliness and product quality by keeping food products stocked and customer areas including the lobby and food serving areas clean and safe at all times
• Operates point of sale system and cash handling for retail transactions with guests
• Supports other members of Hospitality Services team as needed
• Performs other related duties as assigned
• Familiar with standard concepts, practices, and procedures within the field
• Regular and predictable attendance is an essential job function

Requirements and Minimum Qualifications:

• Three years of customer service experience preferred
• Minimum of one-year experience with point of sale system operation in a retail environment preferred
• Current Idaho Food Handlers Card or must obtain within 90 days of hire
• Strong interpersonal skills along with the ability to maintain complete confidentiality and sophistication in social and professional settings
• Excellent communication skills
• Creative problem solving ability

Working Conditions:

• Ability to lift a minimum of 25 pounds
• Must be able to maintain a standing and/or sitting position
• Typical equipment used in a food preparation job
• Must be able to stoop, crouch or bend
• Must be able to push, pull, or transport heavy equipment

About Kootenai Health:

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.

As your next employer, we are excited to offer you:

• Kootenai Health offers comprehensive medical plan options, including options for fully paid employer premiums for our full-time employees. For part-time employees, we offer the same plan options with affordable part-time premiums. In addition to medical insurance, we offer many voluntary benefits ranging from dental and vision to life and pet insurance. Kootenai Health also offers well-being resources and telemedicine service options to all employees, regardless of benefit eligibility. Benefits begin on the 1st of the month following 30 days of employment.
• Kootenai Health's tuition assistance program is available after 90 days. If you want to further your education, we'll help you pay for it
• Kootenai Health sponsors retirement plans for employees that enable you to save money on a pre-tax and Roth after tax basis for your retirement. Kootenai Health will match your contributions based on years of service ranging from 3-6 percent.
• Competitive salaries with night, weekend, and PRN shift differentials
• An award-winning and incentive-driven wellness program. Including a MyHealth corporate team, onsite financial seminars, and coaching
• Employees receive discounts at The Wellness Bar, PEAK Fitness, and more
• Robust and interactive employee referral program
• And much more

If you strive to be an integral part of a high-quality healthcare system like Kootenai Health, we want to meet you!


Apply today! You can also contact the HR Front Desk at View phone number on click.appcast.io or email View email address on click.appcast.io with any questions.


Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.