Technology Support Specialist

Technology Support Specialist Job ID: 322436 Location: South Mountain Community College Employment Type: Full Time – Regular Salary Range: $20.61-$26.80 per hour, DOE Grade: 111 Work Schedule: Monday - Friday, 10am - 6:30pm; some evenings and weekends may be required. Summer Hours: Monday - Thursday, 7am-6pm. Job Summary South Mountain Community College is seeking a dynamic and service-driven Technology Support Specialist to sustain and enhance the technology that supports teaching, learning, and campus operations. This position provides comprehensive technical assistance for computer systems, networks, software, audiovisual technologies, and other specialized equipment. The role supports users with installation, equipment moves, and troubleshooting, providing support virtually, over the phone, and onsite. Essential Functions 35% - Technical Troubleshooting & Problem Resolution: Diagnose and resolve hardware, software, network, and audiovisual issues. Provide multi-tier technical support remotely, by phone, and on-site. Escalate complex issues to higher-level support when necessary. 25% - User Support & Customer Service: Respond to help desk tickets and user inquiries. Guide end‑users in resolving common technical challenges. Provide clear communication and follow‑up to ensure satisfaction. 20% - System & Equipment Installation, Configuration, and Moves: Install and configure computer systems, peripherals, and specialized equipment. Assist with workstation setups, equipment relocations, and upgrades. Ensure systems meet organizational standards and security policies. 10% - Software & Application Support: Support installation, updates, and usage of enterprise applications. Troubleshoot compatibility and performance issues. Provide guidance to users on software best practices. 5% - Audiovisual & Specialized Technology Support: Set up, maintain, and troubleshoot AV equipment (classrooms, meeting rooms, events). Support specialized instructional or departmental technologies. 5% - Documentation & Knowledge Sharing: Maintain accurate records of support requests, resolutions, and asset changes. Contribute to knowledge base and user guides. Support training efforts for staff and end‑users. Other duties as assigned. Minimum Qualifications High School Diploma or GED and three (3) years of experience with desktop user support or technical support for equipment, networks, systems, telecommunications, or technology security, appropriate to assignment. There is no substitution or equivalency allowable for the High School Diploma or GED. OR An equivalent combination of the conferred degree, education, certification and directly related full‑time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications An associate’s degree or higher in an Information Technology-related field. Three years of experience providing onsite/in‑person Desktop Support while working in an IT support role. Two years of experience supporting enterprise systems, including Active Directory, Office 365/Google Workspace, and ITSM systems. Proficiency in audiovisual technologies, such as classroom/meeting room systems and conferencing platforms. Current IT certification (e.g., A+, Network+, Microsoft, or ITIL). Special Working Conditions May require limited local travel. This position requires the ability to maintain confidentiality. How to Apply Applicants must submit a resume clearly illustrating how prior experience, knowledge, and education meet the minimum and desired qualifications for this position. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Additional Requirements Applicants must submit copies of their relevant IT certifications as per the necessary request alongside their initial application. Posting Close Date Open until filled. First review will be March 23, 2026. Applications received after the review date may not be screened. EEO, Title IX, & Clery Act Maricopa County Community College District will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972 states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator as outlined in policy. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available through official channels. Benefits Nationwide Medical, Dental, and Vision Coverage Paid Time Off: Vacation, Sick Leave, and Personal Time 20 Paid Observed Holidays Company-paid Life Insurance, AD&D, and Short‑Term Disability plans, with the option to purchase supplemental coverage Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer‑matching contributions Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b) Tuition Reimbursement for employees and dependents Annual Professional Development Funding Flexible Work Schedules District‑Wide Wellness Program with Workshops and Webinars Monthly Health & Wellness Calendar and Newsletter Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs Employee Assistance Program (EAP) Sight‑On‑Site Eye Care Services Mobile On‑Site Mammography Screenings Pre‑Retirement Planning Events Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full‑time for an eligible employer) #J-18808-Ljbffr