Supervisor, Warehouse Operations

Job Description

Job Description

ABOUT THE LUCAS MUSEUM OF NARRATIVE ART

Opening in September 2026, the Lucas Museum of Narrative Art is dedicated to illustrated storytelling.  Founded by George Lucas and Mellody Hobson, the museum’s collection features works by artists including Norman Rockwell, Kadir Nelson, Jessie Willcox Smith, N. C. Wyeth, Beatrix Potter, Judith F. Baca, Frida Kahlo, and Maxfield Parrish; as well as comic art legends such as Winsor McCay, Jack Kirby, Frank Frazetta, Alison Bechdel, Chris Ware, and R. Crumb; and photographers Gordon Parks, Henri Cartier-Bresson, and Dorothea Lange. The Museum also houses the Lucas Archives, containing models, props, concept art, and costumes from Lucas’s filmmaking career. 

Designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio-MLA, the Museum is in Exposition Park, Los Angeles, on an 11-acre campus that includes new green space and a 300,000-square-foot building with galleries, two theaters, a library, restaurant, café, retail store, and community spaces.  

Reporting to the Assistant Manager, Warehouse, the Supervisor, Warehouse Operations leads inbound and outbound distribution activities to ensure merchandise is received, processed, and routed accurately, efficiently, and in alignment with operational timelines. This role is responsible for overseeing inbound workflow, supervising warehouse associates, and supporting inventory accuracy and productivity standards within a fast-paced distribution environment.  

The Supervisor helps drive operational excellence by maintaining service levels, resolving receiving issues, and fostering a safe, organized, and high-performing team culture

• Oversee daily inbound and outbound warehouse operations including; receiving, put-away, replenishment, order fulfillment, packing, shipping, and inventory processing to ensure timely and accurate movement of merchandise  

• Coordinate dock operations, carrier appointments, shipment scheduling, and workflow prioritization to maintain operational efficiency and minimize delays  

• Ensure all inventory and shipment transactions are accurately processed within warehouse management systems (WMS), RF scanning systems, and related operational platforms  

• Monitor operational performance metrics including productivity, order accuracy, receiving accuracy, throughput, dock utilization, fulfillment speed, and inventory integrity to drive performance and continuous improvement  

• Investigate and resolve shipping discrepancies, receiving issues, inventory variances, damaged merchandise, transportation delays, and operational bottlenecks in a timely and solutions-oriented manner  

• Safely operate company vehicles and transport merchandise between warehouse, retail, and offsite locations.  

• Plan delivery routes, communicate updates, and maintain required vehicle inspections and documentation. 

• Direct warehouse associates meet operational priorities, volume demands, and service levels while maintaining productivity 

• Train, coach, and support warehouse associates and temporary staff through ongoing leadership, onboarding, and operational guidance to promote accountability and consistent execution  

• Partner cross-functionally with Inventory Control, Transportation, Customer Service, and other distribution teams to resolve operational challenges and support business objectives  

• Support and enforce compliance with company policies, operational procedures, safety standards, and regulatory requirements while promoting a culture of accountability and safe work practices  

• Identify opportunities to improve workflow efficiency, labor utilization, operational execution, and overall warehouse performance through process improvements and best practices  

• Maintain a clean, organized, and safety-focused warehouse environment by reinforcing housekeeping standards, proper equipment use, and adherence to safety protocols  

• Communicate operational priorities, performance expectations, and workflow updates clearly across shifts and teams to maintain alignment and execution consistency

• 2+ years of warehouse, or distribution, operations experience  

• Previous leadership or supervisory experience preferred but not required 

• Knowledge of receiving processes, inventory management, warehouse systems, and dock operations  

• Valid driver’s license and a clean driving record required

• Working knowledge of safe driving practices and transportation compliance requirements 

• Strong organizational, problem-solving, and decision-making skills  

• Effective leadership and communication skills with the ability to motivate and develop teams  

• Ability to prioritize multiple operational demands and meet productivity and service expectations  

• Experience in a high-volume fulfillment, retail distribution, or logistics environment preferred  

• Familiarity with warehouse management systems (WMS) and inventory tracking tools preferred 

• Knowledge of EHS, OSHA, and warehouse safety practices, including incident prevention, safe equipment use, and compliance with workplace safety standards preferred 

• Commitment to Diversity, Equity, Inclusion, Accessibility, and Belonging (DEIAB) and creating welcoming experiences for all guests and team members. 

• Passion for supporting efficient retail operations that align with the Museum’s mission, brand, and values 

WORK ENVIRONMENT 

• This role is performed primarily in a public-facing museum retail environment with frequent interaction with visitors, staff, vendors, and other museum departments. 

• The retail space may be active and fast-paced, particularly during weekends, holidays, exhibitions, programs, and special events. 

• May require early mornings, evenings, weekends, and holidays. 

PHYSICAL REQUIREMENTS 

• Ability to stand and walk for extended periods of time during scheduled shifts. 

• Ability to lift, carry, unpack, and restock merchandise up to 30 pounds, including shipment boxes, inventory, retail fixtures, displays, point-of-sale equipment, and other store supplies. 

• Ability to bend, reach, climb step stools as needed, and perform repetitive motions associated with POS operation, packaging, tagging, and merchandising. 

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. 

Analytical Rigor: Simplifies complex problems by using critical thinking to evaluate problems, gathering information, incorporating multiple perspectives, understanding causes, and identifying best-possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations. Adopts an audience-centric approach, understanding the needs of the audience and incorporating them, as appropriate, into the decision.  

Courageous Communication: Intentionally works well with others both on the team and cross-functionally to achieve individual, team, department, or organizational goals. Values diverse input and working with others as a way to achieve the best output possible.  

Collaborative Excellence: Displays courage when handling difficult conversations and genuinely and intentionally communicates. Relays key messages effectively, targeted to specific audiences. Identifies others' communication styles and perspectives, adjusting language and approach accordingly. Employs active listening to understand, rather than reply. Asks for, integrates, and values feedback from team, peers, and leaders.  

Adaptive Resilience: Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.  

Inclusive Interaction: Actively contributes to an environment in which all employees feel a sense of belonging, valued for their differences and empowered to participate and contribute freely. 

EQUAL OPPORTUNITY AND OUR COMMITMENT TO DEAIB

The Lucas Museum of Narrative Art embraces diversity and equal opportunity. We are committed to building a team that represents and supports a variety of backgrounds and perspectives. The Lucas Museum fosters a work environment that is free of discrimination and harassment, whether based on race, national origin, gender, gender expression, religion, ethnic background, age, disability, marital status, sexual orientation, or any other criterion prohibited by applicable federal, state, or local laws. We believe that diversity and inclusion among our team is critical to our success, and we seek to recruit, develop, and retain the best qualified people from a diverse candidate pool. Applications from traditionally underrepresented communities are encouraged.

The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job.

*****************************************************************************************************************

The Lucas Museum of Narrative Art is dedicated to the art of illustrated stories. Our mission is to inspire and connect people through the exploration of visual stories and their influences in society. 

VALUES

Our internal and external practices are shaped by the following beliefs and behaviors.

People First : We meet people wherever they are (physically, intellectually, emotionally). Our inclusive practice connects who people are and what they find emotional in works of art.

Inspired: We believe that art can move you to feel, think, reflect, and act.

Collaborative: We believe that nimble thinking and working together yield exponential results.  

STRATEGIC PRIORITIES

Narrative Art:

Amplify the social impact of storytelling and illustration. 

Community:

Connect to a broad and diverse public.

Operational Excellence:

Create a healthy and durable institution. 

Hourly rate will be assigned commensurate to the successful candidates’ education, experience, and location. 

Pursuant to the Lucas Museum of Narrative Art’s COVID-19 Mandatory Vaccination Policy, the museum requires all who work on-site or conduct occasional meetings on-site to provide proof of COVID-19 vaccination as a condition of hire absent an approved medical and/or religious exemption. Upon hire, all new freelancers will receive detailed instructions on complying with this policy.  Federal, state, or local public health directives may impose additional requirements.