Front Office Manager

Join to apply for the Front Office Manager role at Embassy Suites by Hilton Dallas DFW Airport South 1 day ago Be among the first 25 applicants Join to apply for the Front Office Manager role at Embassy Suites by Hilton Dallas DFW Airport South Get AI-powered advice on this job and more exclusive features. Embassy Suites by Hilton Dallas DFW Airport South Front Office Manager Embassy Suites by Hilton Dallas DFW Airport South Full-time | On-site | Irving, Texas, United States Job Description Embassy Suites by Hilton Dallas DFW Airport South is seeking a dynamic and service-driven Front Office Manager to lead our front desk operations and shuttle team . This role is critical to the success of our guest experience and overall hotel performance. The ideal candidate is a proactive leader who thrives in a fast-paced, full-service hotel environment and has a passion for guest satisfaction, team development, and operational excellence. Responsibilities Oversee daily operations of the front desk and shuttle departments Lead, train, and support front desk agents and shuttle drivers to deliver exceptional guest service Ensure all Hilton brand standards and service expectations are met or exceeded Handle guest concerns and resolve issues professionally and promptly Maintain proper staffing levels and prepare weekly schedules Work closely with housekeeping, sales, and engineering to ensure smooth hotel operations Monitor and manage front office expenses and labor within budget Conduct regular performance reviews and coaching sessions Uphold a positive, team-oriented work culture Assist in recruiting, hiring, and onboarding new team members Ensure compliance with safety and security policies Qualifications Must have previous management experience at a Hilton-branded hotel 2+ years of front office or hotel operations leadership experience Strong leadership and team-building skills Proficient in hotel PMS systems (OnQ, PEP experience strongly preferred) Excellent communication, problem-solving, and conflict-resolution skills Ability to multitask and thrive in a fast-paced, full-service hotel environment Flexible availability, including nights, weekends, and holidays as needed Bilingual (Spanish/English) is a plus Valid driver’s license preferred If you're ready to lead a front office team that values guest experience, teamwork, and growth , apply today and be part of the Embassy Suites by Hilton family. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Industries Hospitality Referrals increase your chances of interviewing at Embassy Suites by Hilton Dallas DFW Airport South by 2x Get notified about new Front Office Manager jobs in Irving, TX . Executive Assistant, Office of the Founder Office Manager (25-26 SY)-Technical Services Dallas, TX $55,000.00-$60,000.00 17 hours ago Lancaster, TX $66,963.23-$74,593.89 3 weeks ago Dallas, TX $39,970.00-$51,251.00 4 days ago Rowlett, TX $63,227.00-$150,000.00 1 month ago Balch Springs, TX $60,000.00-$60,000.00 3 weeks ago Colleyville, TX $35,000.00-$45,000.00 5 months ago Highland Village, TX $45,000.00-$55,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Embassy Suites by Hilton Dallas DFW Airport South