Customer Service Supervisor

3 days ago Be among the first 25 applicants Headquartered in St. Augustine, FL, with offices and manufacturing facilities all around the globe, Amphenol CIT is one of the world’s leading designers and manufacturers of high-performance wire, cable, and medical devices. We provide complete interconnect solutions to industries like Aerospace, Military & Defense Electronics, Space, Medical, Test & Measurement, and Industrial. Our talented team of employees worldwide helps bring movies to your seat on airplanes, deliver mission-critical information from drones to the command office, transfer heart rhythm to paper, route communications from space, connect power to downhill oil drills, and get planes back in the air faster. At Amphenol CIT, we make the amazing possible. Take the next step to become an integral part of our team by applying today and kickstart your journey with us. Summary The Inside Sales Supervisor leads and develops its team of Customer Service Representatives to ensure Amphenol-CIT (STA) provides its internal and external customers with best-in-class service levels. Additionally, the Inside Sales Supervisor works with the team to maintain and grow revenue with key accounts in conjunction with corporate strategy, acts as a liaison between the customer and operations to ensure that Amphenol-CIT (STA) meets the expected level of service and quality objectives of the customer, leads customer meetings, participates in forecasting activities, and performs high level program management Essential Job Functions Supervises customer service office responsible for support functions including order entry, customer reports and updated, RMA processing, credit and debit management, and overall responsiveness to internal and external customer inquiries Translates customer and employee inquiries into Amphenol-CIT (STA) actions applying strategic logic and problem solving Establishes professional and responsive relationships with customers as needed to ensure total customer satisfaction while meeting all business profitability objectives Participates in customer meetings as needed Oversight of ad hoc customer requirements impacting standardized customer service functions, ensuring customer’s expectations are met Acts as a liaison between customer and internal cross functions to ensure all customer expectations are communicated, understood and met throughout the organization in a timely manner Leads with a flexible and responsive business model Able and willing to quickly identify issues and drive them to resolutions Develops, measures, and posts department sales metrics. Ensure countermeasures are in place and effective to improve red metrics Assists account managers in setting sales objectives and forecasts and strive to meet them Maintains up-to-date knowledge of the industry and accounts Employee development including hiring decisions, timecards, performance reviews, scorecards, development plans, and mentorship Manages factory projects in support of continuous improvement Project support of Sales Directors as needed Collaborates and aligns business processes with Inside Sales Managers from all factories Performs high level program management with Amphenol-CIT’s top strategic programs Partners with the Inside Sales Supervisor (Sales) on a cohesive approach to the management of staff, customers, processes, and cross-functional relationships Coordinates new employee onboarding in conjunction with designated Training Skills Assessments and established department training documents Manages daily sales and metric reporting and monthly delivery of NIKE sales report to ISM and Sales Directors (Tableau) May occasionally require flexible work hours when needed Regular and predictable on-site attendance Other duties as required in support of the department and the company* Supervises team of direct reports consisting of Customer Service Representatives Qualifications To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Excellent communication skills, both written and verbal Ability to communicate effectively to employees at all levels Must be able to read, write, analyze, and interpret general business reports, procedures, and/or regulations EDUCATION And/or EXPERIENCE High school diploma/GED or equivalent work experience Bachelor’s Degree preferred Minimum of three years of management experience and aerospace and/or military & defense Industry or cable assembly/connector business desired CERTIFICATES, LICENSES, REGISTRATIONS Must maintain industry certifications as applicable to position and value stream that is supported. Including but not limited to; IPC-WHMA-A-620, IPC-JSTD-001, IPC-610, IPC-600 and NASA 8739 Language Skills Ability to read, write, speak and understand English Job Skills Strong computer/system skills (MS Office especially Excel, SAP, etc.) Ability to prioritize, organize and multi-task Must be able to meet deadlines in a fast-paced environment Exceptional work ethic Business winning attitude Strong math and analytical skills Strong product/technical skills Must be able to define problems, collect data, establish facts, and draw valid conclusions Detail-oriented Good interpersonal and teamwork skills Ability to resolve conflicts Ability to work well with limited supervision Proactive Understands and works within Amphenol-CIT (STA) ’s policies and procedures Working knowledge of financial reports. Understand margins, inventory turns, costs, profit and loss, etc. High energy team player with a sense of urgency to meet internal and external customer expectations Highly motivated. Set and meet high performance standards based on excellence for the benefit of the customer, the individual, team members and internal customers PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Regular sitting, standing and walking throughout the day to accomplish tasks Occasional sitting Manual and finger dexterity used regularly with some repetitive finger motions, and required usage of both hands as needed Lifting and carrying up to 25 pounds, occasionally up to 50 pounds Specific vision abilities include close and distance vision; able to identify colors, small letters and numbers; hand/eye coordination, depth perception and able to adjust focus Hearing and speaking Other conditions may include frequent reaching, stretching, pushing, pulling, pinching, grasping, gripping, and crouching or stooping WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is performed in a normal office environment with minimal physical risks involved. The noise level in the work environment is low to moderate ENVIRONMENTAL POLICY Amphenol-CIT (STA) is dedicated to identifying and reducing the environmental impact of its operations, activities, and products. It is our commitment to comply with all applicable laws and other regulatory requirements concerning the environment. We are committed to preventing pollution and continually improving our environmental performance in all of our global operations. This will be achieved through a comprehensive Environmental Management System that provides the framework for setting and reviewing environmental objectives and targets of Amphenol-CIT. Personal Protective Equipment Requirements Clear ANSI Z87.1 safety rated glasses are required for the job when in the manufacturing areas EXPORT COMPLIANCE DISCLAIMER This position includes access or potential access to ITAR and/or EAR technical data. Therefore, candidates will need to qualify as a US Person which is defined as a US Citizen, or a Permanent Resident (Green Card Holder) TRAVEL 0 - 10% Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Customer Service, Management, and General Business Industries Appliances, Electrical, and Electronics Manufacturing Referrals increase your chances of interviewing at Amphenol CIT by 2x Inferred from the description for this job Vision insurance 401(k) Paid maternity leave Paid paternity leave Pension plan Medical insurance Disability insurance Get notified when a new job is posted. Sign in to set job alerts for “Customer Service Supervisor” roles. 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