Operations Assistant

Overview We are an award-winning, independent, women-owned and run, children’s book publisher based in Concord, MA. Founded by two mothers in England in 1992, our mission is to open children’s hearts, minds and worlds through global stories and art. In 2017, we were named by Forbes as one of the 25 Best Small Companies in America and recognized as the standard for excellence in children’s books. We are a creative, passionate and driven team who love coming to work and making the best possible children’s books on the market, with a team of the best possible people. This is a hybrid position requiring 3 days per week in our West Concord office, with flexibility for remote work on remaining days. Role and Responsibilities Reporting to the Publishing Operations Manager, the Operations Assistant will work closely with our sales and marketing teams to support all aspects of sales operations, customer service and order processing across our business channels. You'll provide outstanding customer service, via our customer service portal and phone inquiries, and serve as a key liaison with fulfillment partners in the US, Canada, and the UK for order processing, shipments, and tracking. This role also involves website operational support, including product setup, inventory, availability and pricing monitoring and updates. Additional responsibilities include generating scheduled and ad hoc reporting, handling general office administration including office stock orders and system maintenance. Qualifications Excellent spreadsheet skills and proficiency with Google Suite, Outlook and related programs, with knowledge of AI tools to enhance productivity; Excellent communication skills, including high comfort level on the phone; Exceptional attention to detail; The drive to self-start and resilience to problem-solve while working as part of a team; A flexible work style with strong time-management and collaboration skills; Physical ability to handle book inventory, and the ability to lift and move boxes of books weighing 25 lbs; A positive attitude and infectious excitement for children’s books! We offer A flexible, hybrid working culture, with 3 days in the office highly encouraged; A friendly, welcoming and inclusive working environment; Team gatherings, lunch and learns, and volunteer opportunities; A salary of $40,000 per annum, with potential for profit sharing bonus; Personal medical and dental benefits; Participation in the company’s 401k plan; Paid holidays, sick and personal time off; Paid Winter Break between Christmas Day and New Year’s Day; Opportunities for growth and mentorship. As a publisher whose core values focus on respect for the world’s diversity and opening doors to underrepresented voices within the publishing industry, we strongly encourage candidates of color to apply. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status. Candidates must be legally authorized to work in the United States, as we are unfortunately unable to provide sponsorship at this time. To apply, please email your resume and covering letter explaining your interest in the position to View email address on click.appcast.io. Seniority level Entry level Employment type Full-time Job function Management and Manufacturing Industries Book and Periodical Publishing #J-18808-Ljbffr