Food Safety and Quality Manager

Manager, Food Safety and Quality Assurance

About Monogram Foods

A leading food manufacturer, Monogram Foods, specializes in delivering your favorite foods and snacks with unparalleled quality and flavor. We specialize in co-manufacturing, private-label, and food service solutions, offering a diverse range of products including appetizers, meat snacks, sandwiches, bacon, corn dogs, and baked goods.

Established in 2004 and headquartered in Memphis, Tennessee, Monogram Foods has earned recognition as one of the fastest-growing private companies in the nation. With over 4,000 team members across 12 locations in seven states, our unwavering commitment to excellence and passion for quality drive everything we do.

Our dedication extends beyond our products to giving back to local communities. Through the Monogram Foods Loves Kids Foundation, we strive to "make it better" for children and families, embodying our core values and creating lasting, meaningful change.

Our Culture Is Our Secret Ingredient

At Monogram Foods, we're more than a food company—we're a passionate team dedicated to creating America's most beloved foods and making an impact in the communities where we operate.

We value the dedication of our team members and are committed to fostering a fun, supportive work environment. We prioritize recognition, well-being, and a strong sense of belonging because we know that when our team is at its best, we can deliver our best to customers. Here you will enjoy competitive compensation, comprehensive benefits, and ample opportunities for growth and advancement. Plus, our inclusive culture—grounded in our company values—celebrates diversity and respects the unique perspectives of our team members.

So, if you're hungry for a rewarding career, join our team and let's cook up something extraordinary together.

Position Overview:

The Quality Assurance Manager plans, coordinates, and directs quality assurance program designed to ensure

quality production of products consistent with established standards by performing the following duties

personally, or through subordinate supervisors. This position is responsible for developing, implementing, and maintaining the Quality Assurance Program and HACCP system, analyzing customer contact trends, production data, and developing strategies and programs for improved product safety, quality, and productivity.

Essential Duties and Responsibilities:

• Formulates and maintains quality assurance objectives complementary to corporate policies and goals.
• Interprets quality assurance philosophy to key personnel in the organization.
• Implements, maintains, and ensures the integrity of the plant's food safety and quality program.
• Performs quality engineering reviews of design documentation for compliance with stated requirements, including vendor quality manuals and company quality records.
• Organizes and conducts internal quality audits.
• Applies statistical process control (SPC) methods for analyzing data to evaluate the current process and process changes.
• Monitors the adequacy of food safety and quality plans with actions as needed.
• Assists in verifying and investigating non-conformances.
• Identifies and evaluates quality problems and recommends solutions.
• Evaluates, verifies, and reports the implementation of corrective and preventive action.
• Ensures that needed resources are provided and training is completed for personnel performing quality-related activities.
• Reviews all data obtained during all quality assurance activities to ensure consistency with company policies and procedures.
• Develops new approaches to solve problems identified during quality assurance activities.
• Keeps the management team abreast of significant issues or developments identified during quality assurance activities and actions being taken to improve the situation.
• Prepares and presents technical and program information to the management team.
• Directs technical and administrative workers engaged in quality assurance activities.
• Maintains a working knowledge of government and industry quality assurance codes and standards.
• Plays an active role on quality management teams within the organization.
• Designs and implements quality assurance training programs to key personnel in conjunction with managers.
• Investigates and adjusts customer complaints regarding quality.

Supervisory Responsibilities:

Manages 5-12 Team Members in the Quality Assurance Department. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.

NOTE: This list presents only the principal duties of the position and is not intended to be comprehensive. The duties and responsibilities listed above may be changed or supplemented at any time in accordance with business needs and conditions.

The ideal candidate will have the following:

Education and Experience:

• Bachelor's degree (B. A.) from a four-year college or university; or one to two years related
• experience and/or training; or equivalent combination of education and experience. Previous
• USDA experience is preferred.

Certificates, Licenses, Registrations:

• HACCP Certified
• Trained BRC Advisor

Competencies and Skills:

• Analytical:
• Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Project Management:
• Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities. Technical Skills
• Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Interpersonal Skills
• Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication:
• Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication:
• Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; puts the success of the team above one's own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
• Leadership:
• Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. Managing People
• Includes staff in planning, decision-making, facilitating, and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services.; Continually works to improve supervisory skills.
• Ability to remain composed and professional at all times, regardless of personal or work-related pressures.

Physical Demands:

• Physical:
• While performing the duties of this job, the Team Member is regularly required to sit, talk or hear, and taste or smell.
• The Team Member is frequently required to walk.
• The Team Member is occasionally required to stand; use hands to finger, handle, or feel, and reach with hands and arms.
• The Team Member must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Specific job duties include packing samples, evaluations, testing of products, pre-op inspection, and floor prep.
• Mental:
• Ability to clearly provide direction to others and review the quality of performed work,
• Ability to apply sound and meaningful business judgment to all aspects of work,
• Ability to write routine reports,
• Ability to evaluate worker performance to maximize output and quality,
• Ability to remain composed and professional at all times, regardless of personal or work-related pressures.

NOTE: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.