Senior General Manager

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

As a Senior General Manager at JLL, you will lead and oversee comprehensive real estate operations. This role requires you to manage complex client relationships, deliver exceptional service outcomes, and guide teams toward ambitious performance targets. The position demands strong leadership capabilities as you'll mentor managers, cultivate key client partnerships, and ensure operational excellence across all service delivery areas. At JLL, we embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, making this role ideal for an experienced leader ready to make a significant impact in the commercial real estate industry.

What your day-to-day will look like:

• Oversee operational performance across a portfolio of properties or one large campus, ensuring delivery excellence and client satisfaction metrics
• Build and maintain relationships with key client contacts, serving as their primary strategic advisor and trusted partner
• Mentor and develop talent, fostering a culture of collaboration that strengthens team performance
• Develop and implement annual operating budgets and capital plans, and ensure timely and accurate financial reporting. Analyze financial performance, prepare detailed reports, and present strategic recommendations to senior leadership and stakeholders
• Ensure compliance with company policies, industry regulations, and safety standards across all managed operations.
• Implement tenant satisfaction program, meet regularly with tenants to ensure successful program
• Oversee competitive bidding process for all third-party contracted services and ensure compliance with JLL standards
• Foster a culture of continuous learning and professional development, supporting team members' career advancement and skill enhancement
• Present to senior leadership and key stakeholders on business performance and strategic initiatives
• Champion diversity, equity, and inclusion initiatives while supporting each other's wellbeing across all teams
• Any other tasks which may be required to comply with Property Management Agreements, local ordinances, or as necessary to ensure property operations

On-site presence required.

Required qualifications:

• Bachelor's degree (Business Administration, Real Estate, Finance, or related field preferred)
• 10+ years of progressive leadership experience in commercial real estate or related professional services
• Strong relationship management skills with demonstrated ability to grow major client relationships
• Experience leading and developing cross-functional teams
• Excellent financial acumen with experience in budgeting, forecasting, and financial analysis
• Proficiency in real estate management software, CMMS systems, and Microsoft Office Suite
• Real estate license or ability to obtain within specified timeframe
• Excellent communication and presentation skills for executive-level audiences and stakeholder management

Preferred qualifications:

• Professional certifications such as CPM, CCIM, RPA, or equivalent industry credentials
• Technology-forward mindset with experience implementing innovative solutions and digital transformation initiatives
• Active involvement in industry associations and thought leadership within the commercial real estate community

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on aiapply.co . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.