Customer Service Specialist

Customer Service SpecialistAstura's Customer Service Specialist will serve as the main line of communication between the sales force and the internal operations team. This position manages the complete lifecycle of the sales process from onboarding and approval to the process of sales transactions. This is a fast-paced environment where strong attention to detail is key and one must have the ability to multi-task several events at the same time and work with several departments such as shipping, purchasing, and operations. This is a team environment with a drive to meet daily deadlines.Astura Medical is quality driven, surgeon-inspired, and innovative medical device company. We have a robust distribution channel combined with passion and innovation to drive our teams to achieve great success with developing medical devices and entering them into the spinal implant marketplace. We're centrally located in Irving, TX, and we offer a collaborative work environment with casual dress and work-life balance. This position reports to the office daily and we do not have remote or hybrid opportunities at this time.Job ResponsibilitiesSchedule Monday through Friday 10:00 AM - 7:00 PMAdministration of the distributor and sales onboarding process, including the preparation and distribution of various approval and legal documentsProcessing and communication of sales orders and inventory requestsManagement of outstanding purchase ordersProcessing requests for product, literature, shipping label, tracking, and other dataCoordinating the transfer and delivery of inventoryHandling returns and field inventory discrepanciesCollaboration with internal departments such as Materials to ensure systems data is correctAvailable to work overtime when neededRequirementsQualificationsCreative thinker and problem solverMotivated self-starterDetail-orientedAble to work in a high-paced environmentExpert-level computer and software skillsAdvanced experience with Microsoft Office products including Outlook and ExcelExperience with ERP Software; SAP experience is a plusExcellent verbal and written communication skillsExcellent organizational skillsExperience in Orthopedic Spine is preferred but not requiredEducation:Minimum of 3 years of experience in all listed aboveSome college is preferred, or equivalent experience