Director of Student Accounts

Director of Student Accounts Student Account Services, Murray State University, Murray, KY. Type: Full‑Time, Regular. Employment Term: 12 months. Staff Grade: 121. Overview The Director of Student Account Services provides strategic leadership, operational oversight, and customer service management for all student account operations. Responsibilities include student billing, collections, payment processing, refunds, financial compliance, and administration of student account policies and procedures. Responsibilities Responsible for student tuition and fee billing and collections, departmental receivables, deposit of all University receipts, and cash controls, in accordance with established procedures and State Regulations. Perform routine day‑to‑day tasks to ensure smooth and efficient operation of the department. Coordinate and supervise activities for the department. Publish student fees. Coordinate various Requests for Proposals for the Student Account Services area. Update and maintain the billing, cash, and loan management applications. Manage Banner AR Security, including authorization with Information Systems, auditing access, and ensuring changes are processed timely. Assist in coordination of Racer One Stop. Serve as representative on university committees. Provide counseling with parents and students concerning financial aspects of their education. Speak at various events on the cost of attending MSU and methods of payments. Oversee daily operations, staff supervision, and implement aid programs that support student access and retention in higher education, assuring compliance with federal, state and institutional policies and regulations. Work directly with university auditors on general purpose audits and the A‑133 audit. Manage PCI compliance and coordinate with Information Systems to maintain compliance. Manage multiple cohorts of tuition and fees. Code tuition rules and fees in the student system. Oversee third‑party billing of the university. Oversee all state tuition waiver programs. Oversee eCampus, Shandong and dual credit billing. Develop, implement and maintain policies and procedures governing student account operations. Monitor accounts receivable and aging reports; develop strategies to improve collections and reduce outstanding balances. Collaborate with Financial Aid and Scholarship to coordinate the timely application of financial aid awards and refunds. Partner with the Registrar to ensure accurate enrollment and tuition assessment. Develop departmental goals, performance metrics, and service standards. Prepare reports and analyses for senior leadership regarding student receivables, collections and operational performance. Develop and manage the department’s operating budget. Assist in preparation for the institution’s budget forecast for tuition and scholarship and discounts during the annual budget process. Responsible for 1098T reporting. Responsible for international scholarship information and applying international tax to student accounts monthly. Other duties as assigned. Minimum Experience and Skill Requirements Five years of progressively responsible experience in accounts receivables and/or accounting management. Five years of supervision of staff. Experience working with federal requirements for student loans, cash draws and compliance. Must be bondable. Knowledge of recognition of revenue and accounts receivables. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures and government regulations. Ability to write reports, business correspondence and procedures manuals. Ability to effectively present information and respond to questions from groups of managers, students, parents, and the general public. Strong analytical abilities. Must be able to define problems, collect data, establish facts and draw valid conclusions. Proficient in MS Office Suite and general systems applications. Preferred Education and/or Experience Qualifications Master’s Degree. Experience with collections and a developed relationship with enrollment management areas. Hands‑on experience with Banner and Touchnet applications. Working knowledge of Monarch data mining software. Experience working in a Bursar’s office in Higher Education. Benefits Faculty and staff of Murray State University have access to a comprehensive benefits package including health insurance, retirement, tuition waivers, generous paid holidays, vacation, sick, and paid parental leave, as well as many other benefit offerings. Required Documents Resume Cover Letter Optional Documents: Other Document Equal Opportunity Employment Equal Opportunity Employer/AA. Murray State University does not discriminate based on race, color, national origin, sex, gender, identity, sexual orientation, religion, age, veteran status, disability or political or social viewpoint. All qualified applicants are encouraged to apply. #J-18808-Ljbffr Murray State University