Logistics Specialist - Heritage Logistics

Job Description

Build Your Career. Build America's Future. Heritage Logistics, LLC (hereinafter Heritage, or Heritage Logistics) is a licensed broker arranging for freight transportation and is affiliated with Vulcan Materials Company. When you join Heritage, it's more than starting an exciting career you get to make a difference for millions of people every day across the country.

When you join Heritage, you join a dynamic culture where career development is encouraged, excellence is rewarded, and diversity is valued. No matter the role or the location across the country, every member of the Heritage team lives through the Heritage Way: doing the right thing, the right way, at the right time. About the Job: The Logistics Specialist is responsible for receiving customer orders for aggregate and other products, assisting with product selection, and scheduling trucking for delivery using the Trux Dispatch Platform. This role requires coordinating with the Sales Service Center, ensuring timely and accurate order fulfillment, minimizing truck downtime, and quickly resolving any delivery issues. The ideal candidate has experience in dispatching, customer relations, and construction/transportation, strong logistics skills, and the ability to work independently in a fast-paced, deadline-oriented environment while providing excellent customer service.

Position Scope/Decision Making Authority:

This position is responsible for receiving customer orders, assisting in product selection, and scheduling trucking for the delivery of aggregate and products. What You'll Do:

• Receives customer orders and assists customers in identifying products needed for specific end uses.
• Accurately enters orders into the Trux Dispatch Platform.
• Works with the Sales Service Center to obtain project information and pricing, as necessary.
• Coordinates project scheduling to meet project demand with truck capacity.
• Reviews daily order entry for completeness and accuracy for each product facility. Ensures the facility can meet customer needs on time. Make adjustments as necessary.
• Works to minimize truck downtime issues.
• Reports immediately any delivery problems to service/sales representatives for quick resolution or mitigation.
• Other duties as assigned.

Other Requirements:

• Able to use common office tools and technology, such as cell/office telephone, calculator, computer, and other electronic devices.
• Able to work varying schedules, including nights and weekends.
• Must be able to sit for long periods of time.

Behavioral Expectations:

• High Integrity: Acts with unyielding integrity and honesty in business transactions, promoting company policies and holding self and other employees accountable, keeps promises and commitments.
• Passion to be the Best: Sets a strong personal example, has a positive attitude, and influences others to improve.
• Good Judgment: Knows when to stand tough and when to be flexible. Sees the big picture and ramifications of one's actions.
• Versatility: Adjusts positively to work changes and business conditions.

Critical Requirements:

• Results-oriented: Sets challenging goals (individual and organizational) and tracks performance against these goals. Ensures that all projects/tasks are completed on schedule and within budget.
• Communication: Communicates clearly and effectively, both verbally and in writing, while actively listening and adapting the message to the audience.
• Planning and Organizing: Identifies and defines clear short-term goals and/or work outcomes that are required to implement strategic goals.
• Problem Solving: Identify, analyze, and resolve work-related issues efficiently and effectively using practical knowledge, experience, and hands-on skills. Finds practical solutions, implements fixes, and adapts to unexpected challenges.
• Decision Making: Makes informed, effective, and timely decisions by evaluating available information, considering potential outcomes, and choosing the best course of action; analyzes options, weighs risks and benefits, and uses sound judgment to reach decisions that align with organizational goals and values.

Responsibilities

Skills You'll Need: Education:

• High School or equivalent. Some college preferred.

Experience:

• Experience in dispatching, customer relations, and construction/transportation; administrative or sales experience is required.

Knowledge, Skills, and Abilities:

• Ability to coordinate and prioritize timely product delivery according to schedule; work at a fast pace; and communicate effectively with customers as well as haulers.
• Solid knowledge of the asphalt, concrete, and construction materials business, including truck requirements and applicable transportation regulations.
• Computer skills and knowledge of applications to record information and create reports, scheduling, and organizing trucking equipment efficiently and quickly; Ability to read maps.
• Must be able to work independently and make decisions while providing excellent customer service by phone and in person.
• Ability to recall detailed information, and communicate effectively with customers as well as haulers; work independently and make decisions; handle multiple tasks concurrently; and work well under pressure.
• Strong logistics, dispatch, and customer service.
• Excellent interpersonal skills with the ability to effectively interact with all levels of the organization.
• Work in a stressful, fast-paced, deadline-oriented environment that requires thinking and acting quickly and creatively to resolve challenges.
• Work under general direction.

What You'll Like About Us: Great Company Culture. Our people share a competitive drive for excellence in an environment of trust, teamwork, open-mindedness and communication. Safe. Industry leader in health and safety standards. We are committed to creating a safe work environment and protecting all employees and customers. Meaningful Work. What sets us apart is the work we do impacts daily lives and every employee contributes. Our aggregates produced are used to build roads, schools, hospitals, airports, and housing throughout the United States. Health Benefits. Medical, Dental, Vision programs, plus much more. Rest and Relaxation. Paid vacation, personal floating days, and paid holidays. Prepare for the Future. 401(k) with company match and contribution. Training and Development. We see our development programs and helping our employees meet their goals as a key part of our business.

Vulcan Materials Company is an equal opportunity employer.

Heritage Logistics, LLC is a licensed broker affiliated with Vulcan Materials Company, dedicated to arranging freight transportation. The Logistics Specialist is responsible for receiving customer orders for aggregate and products, assisting with product selection, and scheduling trucking for delivery using the Trux Dispatch Platform. This role requires coordinating with the Sales Service Center, ensuring timely and accurate order fulfillment, minimizing truck downtime, and quickly resolving any delivery issues. The ideal candidate has experience in dispatching, customer relations, and construction/transportation, strong logistics skills, and the ability to work independently in a fast-paced, deadline-oriented environment while providing excellent customer service.

Heritage Logistics, LLC is a separate legal entity and an equal opportunity employer. This position is employed directly by Heritage Logistics, LLC.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. The Company may at any time, in its sole discretion, modify or vary from anything stated in this job description, with or without notice.

Job Info

• Job Identification 901
• Job Category Dispatcher
• Locations 115 Eastpark Dr, Brentwood, TN, 37027, US (On-site)