Dealer Support Analyst

Job Description

Job Responsibilities:

· Understand components of the PASE program (guidelines, components and calculations).

· Access pertinent GM information via computer or personnel to properly understand and document the client’s situation and / or question.

· Analyze and process Dealer RIM Purchase Loyalty and to approve or deny adjustments.

· Ask probing questions to understand the situation and answer and/or direct appropriately.

· Perform cursory investigation to identify and resolve questions & potential issues.

· Direct more complex inquires to the proper area and documents for further investigation and then performs the follow up with the client.

· Recognize and record suspicious activity related to PASE.

· Work with the RIM Help Desk regarding RIM Compliance.

Qualifications:
Qualifications

· Clear, Professional Written and Oral Communication Skills

· Demonstrate empathy and understanding when interfacing with the dealers

· Detail orientated and ability to focus on repetitive issues/concerns

· Proficient computer skills

· Proficient at Microsoft Office (Word, Excel, Power Point)

· Phone Skills

· Listening Skills

· Problem Solving Skills

· Multitasking Skills

· Customer Focus

· Ability to Manage Several Projects Simultaneously to Completion in a set Timeframe

· Professionalism

· Patience

Preferred Proficiencies:

· IMS

· Global Connect

· Sales Reporting Tool

· Same Day Repair Parts Checker Tool

· Dealership Experience preferred

· Demonstrated Leadership Skills

Additional Information

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.