Urgent Care Assistant Clinical Manager

Urgent Care Assistant Clinical Manager Job Description

Evergreen Family Medicine is committed to providing excellent care for your family with clinics in Roseburg, Sutherlin, and Myrtle Creek Oregon. Evergreen Family Medicine serves outpatient needs, including Urgent Care, Family Practice, Women’s Health, Occupational Health, and school-based telehealth.

Evergreen Family Medicine is a Drug Free Workplace. All candidates that are offered employment will be required to pass a pre-employment drug screen and background check.

Assistant Clinical Manager Duties

• Maintain confidentiality according to HIPAA regulations and EFM Policies
• Adheres strictly to EFM departmental standards and policies, including state and federal regulations.
• Communicate effectively and professionally with co-workers, manager, and patients via phone, email or in person.
• Maintains a collaborative work environment between EFM departments, physicians, mid-levels, administration, and medical staff.
• Assists in developing constructive and cooperative working relationships with other manager, charge nurses, lead MA’s staff and other EFM departments by encouraging and building mutual trust, respect, and cooperation.
• Plans, schedules, coordinates, and assigns work; establishes goals and priorities for nursing and support staff in the urgent care setting.
• Provides supervision over the assessment, planning, implementation, and evaluation of patient care in an assigned urgent care setting.
• Assesses available resources, patient needs, and workflow and assigns staffing based on findings and patient acuity.
• Assists in facilitating the development and implementation of staff education and orientation, specific job-related training, and other approaches to provide the opportunities for staff growth, education, and development.
• Assists in resolving conflicts or problems encountered by the employees or patients.
• Coordinates and participates in the development of the performance evaluation program for functions within the nursing staff, monitors, and documents performance, provides ongoing feedback regarding levels of performance, and formally evaluates employees in relation to performance, and training.
• Assists in the development and implementation of the interview and hiring process.
• Implements safety and quality improvement standards and develops procedures to ensure compliance.
• Implements and interprets policies and procedures. Assists in developing, recommending, and coordinating the implementation of new procedures for the assigned functions of the nursing staff. Develop and implement nursing protocols and standing orders within all nursing guidelines.
• Give necessary instructions in the performance of special clinical or health procedures in the utilization and maintenance of new equipment.
• Maintains personnel productivity at acceptable levels.
• Assists Clinical Manager in planning work schedules for providers and nursing staff to ensure adequate coverage for safe and appropriate patient care.
• Assists Clinical Manager in payroll duties such as time corrections and payroll reports.
• Responsible for auditing to make sure all shift paperwork requirements, evaluates employee buckets for documentation completion in EMR and ensures opening and or closing duties are completed at end or beginning of shift.
• Ensure that all access to scheduled medications is drawn in dual custody and that the narcotics log is balanced and reconciled at end of shift. Discrepancies should be noted, and the clinical manager must be made aware of any discrepancies immediately.
• Oversees the ordering of both medical and clerical supplies for urgent care, maintain urgent care clinical stock so that adequate stock is maintained and overstocking of supplies is kept to a minimum.
• Enforces that all Evergreen policies, protocols, and procedures are followed. Notify the clinical manager of any policy deviation that occurs.
• Understands that it is the certificate holder or licensees’ responsibility to work within the parameters of the certificate holder or licensees’ legal scope of practice.
• Ensures that patients are treated and evaluated promptly by staff and providers.
• Minimizes non-productive time and fills slow periods with activities that meet the future needs of EFM, such as stocking, copying, organizing, cleaning, etc.
• Perform other duties as assigned.

Additional CCMA Responsibilities and Duties

• Possess the ability to communicate effectively, both orally and in writing.
• Administer first-aid treatment and life-support care to sick or injured patients as directed by provider or by signed protocol.
• Obtains patient's vital signs, medical history, and medications to determine the circumstances of the HPI and to administer emergency treatment if indicated.
• Contributes to assessing patient needs by collecting data, communicating, and recording said data accurately and timely in accordance with policy.
• Observes, records, and reports the patient's condition or injury to the assigned Provider and conveys the treatment provided. If performed under protocol delegating and reports any adverse reactions to drugs or treatments rendered.
• Administers drugs, orally or by injection and performs intravenous procedures in according with one's personal scope of practice such as (IV starts) under a provider's direction, delegating and/or supervision.
• Sets up and assists for procedures such as pap/pelvic exams, lacerations repairs, I&D abscess, toenail removal, nasal cautery, etc. in accordance with one's personal scope of practice, under a provider's direction, delegation and/or supervision.
• Performs procedures such as suture removal, ear lavage, phlebotomy, splinting, ace wrap application, etc. in accordance with one's scope of practice, under a provider's direction, delegation and/or supervision.
• Performs in house lab procedures such as strep, mono, hemoccult, urine HCG, UA dips, etc. in accordance with one's scope of practice, under a provider's direction, delegation and/or supervision.
• Prepares lab specimens in accordance with UC protocols and MMC lab specifications for specimen collection and submission.
• Assists and cares for others by providing personal assistance, medical attention, emotional support, or other personal care to others such as co-workers, customers, or patients.
• Gathers pertinent information by observing, receiving, and requesting information from all relevant sources such as pharmacy, PCP, specialty offices, ED notes, and family members.
• Must understand how to operate, maneuver, and navigate mechanized equipment such as EKG, AED, ZOLL, bladder-scanner, ultrasound, etc.
• Participates and promotes the economical utilization of supplies.
• Learns all internal flow systems to sustain a smooth, timely flow of patients throughout their visit, to expediate patient care.
• Maintains a clean, neat, and safe work environment for patients and staff in accordance with EFM policies and protocols.
• Able to work UC Point Position which requires inputting or reviewing orders, prescriptions, referrals and consults in EHR system as directed by provider in a timely manner.
• Demonstrates understanding of prescription control and prescription refill procedures. Accurately and completely document known allergies in EHR.
• After training is complete, the MA must demonstrate proficiency in all essential duties and skills that are typically required of MAs in the Urgent Care setting.

Qualifications and Skills

• 1 year as a lead or supervisor experience.
• Minimum 5 years’ experience as a CCMA or Higher level of clinical certificate.
• Critical Thinking and Problem-Solving Skills – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• Interpersonal Skills – Must possess the necessary tact to deal effectively with patients, physicians, and employees.
• Integrity/Honesty – Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on the organization and themselves.
• Knowledgeable – Knowledge of common illnesses/diseases, commonly prescribed medications, and medical terminology.
• Team Building – Manages the group process, encourages, and facilitates cooperation, pride, trust, and group identity; fosters commitment to team spirit, and works with other to achieve goals.
• Strong Leadership Skills.

Physical requirements

• Required to work evening and weekend shifts.
• Periods of sitting at a desk or working at a computer
• The employee is frequently required to walk; use hands and fingers, handle, or feel; and reach forward with hands and arms.
• The employee is occasionally required to sit and stoop, kneel, or crouch.
• Must be able to withstand physical and emotional stress.
• This job requires standing or walking 60% of the time; sitting 30%; and lifting up to 35 lbs 10% of the time.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee but a good faith effort to outline a general idea.

Our culture and values are every employee’s responsibility: The needs of our patient come first S.P.I.R.I.T

• Stewardship
• Patient & Population Focused Health Care
• Integrity
• Respect
• Innovation
• Teamwork